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1,827Hello everyone!
I have email engagement enabled on my instance. When I send email manually, the emails are followed, meaning the system tracks when the emails were opened, how many times and so on which is all well and good. However, this does not work when I send emails through any automatic process; workflows, Power Automate flows or even the Send Direct Emails option. This is not a bug but the default behaviour. I need a workaround for this.
I need an automatic process which allows me to send emails which will be followed, to multiple leads, selected from a view or be they the result of a search.
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