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Customer experience | Sales, Customer Insights,...
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Install Reporting Services Extensions fails (9.1.26.23)

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Hi guys,

I installed the following cumulative updates in an on prem Dynamics environment (9.1.26.23):

CRM9.1-Server-KB5035697-ENU-amd64

CRM9.1-Srs-KB5035697-ENU-amd64

CRM9.1-Tools-KB5035697-ENU-amd64

Environment status:

- SRS was upgraded not too long ago from version 2016 to 2019. SQL Server installer uninstalled the 2016 SRS, and was reinstalled and reconfigured using the old encryption key - the reporting services seems to work. There are three environments, and in two of them the SRS Cumulative Update installation fails with the same error.

- MSSQL server 2019 Developer Edition (15.0.2000.5) - upgraded from version 2017

- Reporting server 2019 Developer Edition (15.0.1102.1140) - upgraded from version 2016


The CRM9.1-Server-KB5035697-ENU-amd64 update can be installed successfully, but in case of the SRS update, the installer finishes with an error message (see the attached picture):

//SRS_error//

Any help would be appreciated.

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    2 on at
    See log on attached picture:

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