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Suggested answer

payment journal print

Posted on by 95

one of our AX user is not getting the print option while he is going to Payment journal

can anyone tell how to fix this

 print-problem.JPG

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: payment journal print

    Hi Waseem Altaf,

    If the user could print before but cannot anymore then there must have been a change.

    A first thing that you can try is checking whether clearing the usage data for this form and user helps overcoming this issue.

    If it does not fix the issue then have a look at what Junaid suggested in regards to the user rights, roles and security setup.  This needs to be checked.

    Best regards,

    Ludwig

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees 12,740 on at
    RE: payment journal print

    Hi Waseem Altaf,

    It looks like permissions issue. Can you check if this user roles are changed or mistakenly removed.

    Just to troubleshoot the issue, remove existing role from the user and reassign again, log out and log back in.

  • thegallery2020 Profile Picture
    thegallery2020 95 on at
    RE: payment journal print

    Hi Ludwig

    well you are right but this user was having the same option before but now its not coming

    if possible give me some suggestion so that i will make the changes accordingly

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: payment journal print

    Hi Waseem Altaf,

    I have hardly seen people printing payment journals.

    For what reason do you need that?

    Wouldn't it be easier to export the lines to excel directly so that you can analyze them rather than creating a printed report?

    Best regards,

    Ludwig

  • MATTGUO Profile Picture
    MATTGUO 22,296 on at
    RE: payment journal print

    Hi Waseem,

    Please check if it is permission issue or personalization issue.

    If neither of them, you need to contact developer for this issue.

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