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Insert Email Signature button missing

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Posted on by LornaD

Hi there

So i'm a relatively new Systems Admin and i'm still 'learning' so apologies if this is simple.

As of this morning the insert signature button appears to be missing for all my users. We have multiple email signature templates so we're unable to use the default email signature option.

Has anyone else found this insert signature button to be missing from their email templates and if so, is there a fix please?

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LornaD on at

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RE: Insert Email Signature button missing

Thanks for your reply Shaina. I contacted MS support as you suggested and they did indeed fix the problem. However, another update to D365 has occurred over the weekend and the attach file and insert signature buttons have disappeared again. Will raise another ticket.
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Shaina on at

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RE: Insert Email Signature button missing

Hi Lorna,

There is a recent known issue with the 'Attach File' button and 'Insert Signature' button being hidden from the email form.

However, in order to specifically review the issue that you're facing and confirm, I'd suggest to open a Service Request with Microsoft Support.

Below are the workarounds that you could implement for the issues:

1. 'Attach File' button-

'New Attachment' button in ribbon in Attachment Grid is working. You could use this ribbon if you're looking for 'Attach File'.

2. 'Insert Signature' button- You could set one of the signatures as default and then whenever you open a new email, the signature set as default will show up in the email body by default.

-Open the Personalization Settings from here:

-Select 'Email Signature' and open the signature you'd want to keep as default:

- Set the most common signature as default and copy & paste other signatures from Word, Outlook, etc., if required for the time being.
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Devikumari Krishna 371 on at

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RE: Insert Email Signature button missing

Hi @LornaD,

Please try to create a new Email and check if the Insert Signature button appears on the top.

I believe you are checking under the Email templates.

Ignore if you have already checked it.

Please mark as Answer if it is helpful and provide kudos.

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