Is there a way to lock/disable the timeline on a case when it's resolved?

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Posted on by MikeC282

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So my question is whether I can disable or prevent someone from adding activities or notes on a timeline when a case is resolved. I saw you can use javascript to disable controls and it seems like setDisabled works for timelines.

https://learn.microsoft.com/en-us/power-apps/developer/model-driven-apps/clientapi/reference/controls

I tried adding it to my script and set it on form load:

var Namespace = Namespace || {};// Lock timeline functionNamespace.lockTimeline = function (executionContext){    var formContext = executionContext.getFormContext();    var formStatus = formContext.ui.getFormType();    if (formStatus === 4 || formStatus === 3) {      var timeline = formContext.getControl(/Timeline/);        // disable timeline        timeline.setDisabled(true);        // Check timeline is disabled        var timelineDisabled = timeline.getDisabled();        console.log(timelineDisabled); // This returns true but I can still edit and add things to the timeline    }};

It doesn't seem to work. Would I have to create plugin to perform this task?

Kind regards,

Mike

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Case Management

Activities

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Leah Ju Microsoft Employee on at

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Is there a way to lock/disable the timeline on a case when it's resolved?

Hi Partner,

Has the issue been resolved?

Have there been any updates? Please feel free to ask me any questions you may have!
If it has been resolved, can you mark the response as an answer?
Suggested answer

Leah Ju Microsoft Employee on at

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Is there a way to lock/disable the timeline on a case when it's resolved?

Hi Partner,

When you resolve the case, the case form will be read-only and all controls(included Timeline) on the form will be disables.

However, we can continue to add activities and notes even if the timeline is disabled, which seems to be by design!

So we need some other way to stop users from creating activities and notes on resolved cases, the disable timeline approach doesn't work.

Through workflow? Maybe give it a try.

--Condition: check regarding case status:

--Stop workflow: Canceled:

Save and Active.

Test:

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah