Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics GP forum
Suggested answer

There were errors sending statements. Invalid Recipients

Posted on by 2,990

Hi,

My client is on GP 18.2.1060

When we try to email statements using the Word Template, MOST, but not all customers fail with the printed status report saying "There were errors sending statements. Invalid Recipients"

The Word Template statement prints fine.

I've set up a new email message for the statements and tried it with and without a reply to email address on the message.

I've removed the customer emails and put my own email in the To: box on the Customer's Statement Address ID

Although the field is no longer visible in the Sales - Setup - Receivables window, I've removed the EmailStmtStatusRecipient email address through SQL

I am at a loss.

We did use the PSTL company copy tool to copy the setup information, including customers from an existing GP company. However, the emails in that old company work . . .

Any ideas?
Thanks,

Linda

  • Linda Brock Profile Picture
    Linda Brock 2,990 on at
    RE: There were errors sending statements. Invalid Recipients

    Thanks Andrea! That was it  - I never would have found it.

    Linda

  • Suggested answer
    Andrea Melroe Profile Picture
    Andrea Melroe 3,437 on at
    RE: There were errors sending statements. Invalid Recipients

    Hi Linda,

    It looks like you’ve done some great troubleshooting here already! With that being said, I’ve also seen this error occur when users have ‘Email Addresses based on Doc Type’ enabled in the Customer Email Options window, but don’t have the email address marked in the Email Address Based on Doc Type window (ellipsis next to appropriate document):

     8228.email.png

    All in all, IF the customer is enabled to ‘email address based on doc type’, the email address must be marked in the Email Address Based on Doc Type window as well.

    I suggest checking the Customer Email Options to see whether ‘Email Address based on Doc Type’ is marked. If it shouldn’t be, then disable it and test the email again. If it should be, verify the address is marked in the Email Address Based on Doc Type window. 

    Additionally, here’s a link to a great blog that talks about this error (along with other common email errors), it’s a great reference for you:

    https://community.dynamics.com/gp/b/dynamicsgp/archive/2017/09/18/common-email-errors-in-gp

    Hope this helps!

    Thanks for using Dynamics Communities,

    Andrea Melroe | Sr. Technical Advisor | Microsoft Dynamics GP

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,564 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,651 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Product updates

Dynamics 365 release plans