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2,990Hi,
My client is on GP 18.2.1060
When we try to email statements using the Word Template, MOST, but not all customers fail with the printed status report saying "There were errors sending statements. Invalid Recipients"
The Word Template statement prints fine.
I've set up a new email message for the statements and tried it with and without a reply to email address on the message.
I've removed the customer emails and put my own email in the To: box on the Customer's Statement Address ID
Although the field is no longer visible in the Sales - Setup - Receivables window, I've removed the EmailStmtStatusRecipient email address through SQL
I am at a loss.
We did use the PSTL company copy tool to copy the setup information, including customers from an existing GP company. However, the emails in that old company work . . .
Any ideas?
Thanks,
Linda
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