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Preventing Duplicate Detection From Displaying After Each Save

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Posted on by Community Member Microsoft Employee

Hey All, 

I currently have a duplicate detection rule in place on the Case entity, and we need to edit that rule to do one of the following when the rule is triggered:

  1. Prevent the duplicate detection dialog box from displaying after the initial save of the Case (currently, it displays at each step in the Case Business Process Flow)
  2. Prevent the duplicate detection rule from triggering based on whether a specific value is selected in an option set on the Case

Are either of these two scenarios possible to achieve without writing custom code? I appreciate the advice!

  • Suggested answer
    Fubar Profile Picture
    Fubar 2,752 on at
    RE: Preventing Duplicate Detection From Displaying After Each Save

    I wouldn't necessarily recommend it, but as you can detect duplicates via the Web Api you may be able to implement your own code - for your scenario you may need to change the Duplicate Detection Settings (Settings->Data Managment) so that it doesn't trigger for create and update - unfortunately it is one setting and is global (for all Rules and Entities).- so would need to implement your own code where ever you wanted detection.

    See https://docs.microsoft.com/en-us/powerapps/developer/data-platform/webapi/manage-duplicate-detection-create-update

    (note: I haven't done this, nor would I necessarily recommend it - just pointing out there may be a way to achieve what you want).

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Preventing Duplicate Detection From Displaying After Each Save

    Hi Ras13j,

    Unfortunately, Duplicate detection can’t be prevented to trigger if you have setted one rule in organization.

    In fact, the duplicate detection rule just can remind users of duplicate record, but users can still create duplicate records if they click "Ignore and save" button.

    pastedimage1613985762920v1.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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