Hey All,
I currently have a duplicate detection rule in place on the Case entity, and we need to edit that rule to do one of the following when the rule is triggered:
Are either of these two scenarios possible to achieve without writing custom code? I appreciate the advice!
Hi Ras13j,
Unfortunately, Duplicate detection can’t be prevented to trigger if you have setted one rule in organization.
In fact, the duplicate detection rule just can remind users of duplicate record, but users can still create duplicate records if they click "Ignore and save" button.
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
I wouldn't necessarily recommend it, but as you can detect duplicates via the Web Api you may be able to implement your own code - for your scenario you may need to change the Duplicate Detection Settings (Settings->Data Managment) so that it doesn't trigger for create and update - unfortunately it is one setting and is global (for all Rules and Entities).- so would need to implement your own code where ever you wanted detection.
See https://docs.microsoft.com/en-us/powerapps/developer/data-platform/webapi/manage-duplicate-detection-create-update
(note: I haven't done this, nor would I necessarily recommend it - just pointing out there may be a way to achieve what you want).
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