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Suggested answer

Unable to start the Batch Process Service - Receiving this error

Posted on by 587

The Batch process service is showing as DEAD on the SA/ online users page. I am unable to manually start the service.

The Microsoft Dynamics 365 for Operations - Batch Management Service fails with the following errors in the event log:

3.Error-

Failed to create a metadata service client in 5 attempts.

2. Error-

Metadata service communication retry attempts failed to resolve issues with the following settings AX7CertificateUserName: FRServiceUser@dynamics.com; AX7CertificateThumbprint: B##############FederationRealm: spn:00000015-0000-0000-c000-000000000000; AX7ProviderName: mintedtoken.dynamics.com; AX7TokenIssuer: fakeacs.accesscontrol.windows.net
Component: Microsoft.Dynamics.Integration.Common.TraceLog
User: NT AUTHORITY\NETWORK SERVICE

1. Warning

Received the following exception when contacting the AX Metadata Service possibly due to expired token. Attempted to retry the operation 5 times with no success. Internal Server Error Action: Fault code: Receiver IsSenderFault: False IsReceiverFault: True Reason: Internal Server Error

Cant find much info on this for d365, anyone know what can be done to get the batch service up and running?

  • Suggested answer
    Nik_2015 Profile Picture
    Nik_2015 70 on at
    RE: Unable to start the Batch Process Service - Receiving this error

    Hi,

    In case anonymous authentication is already enabled, you may try the below-

    1. In SQL, select table sysglobalconfiguration and check if you have a record for name = BACKENDDB and value = SQLSERVER.

    2. if the value is not the same use the below to update-

    update sysglobalconfiguration set value = 'SQLSERVER' where name = 'BACKENDDB'

    3. stop VM and start again using LCS.

    4. Start batch framework service

    PS- this worked for and i was using Dev box. After data refresh from a gold configuration env. batch service was not getting started, however, now it does.

    Good luck!

  • Nirvana115 Profile Picture
    Nirvana115 4,917 on at
    RE: Unable to start the Batch Process Service - Receiving this error

    Hi,

    I'm facing the same error messages; any solution plsss....

    Best,

  • Suggested answer
    Sheikh Sohail Profile Picture
    Sheikh Sohail 6,125 on at
    RE: Unable to start the Batch Process Service - Receiving this error

    Kindly check an Anonymous Authentication is enable on IIS

  • RE: Unable to start the Batch Process Service - Receiving this error

    I'm facing the same error messages on an Azure deployed virtual machine that was deployed in June but maintained with Platform Updates since then.

    However, the messages are created by the Management Reporter Service (Management Reporter 2012 Services) - which makes slightly more sense because of the user that is named (FRServiceUser => FR stands for Financial Reporting aka Management Reporter).

    I do not have a solution for this yet though...

  • SergiPB Profile Picture
    SergiPB 587 on at
    RE: Unable to start the Batch Process Service - Receiving this error

    Hello André,

    It is an older non-production environment Update 3 running on an Azure VM with a local database. This environment is used for training purposes and not critical but does contain some good data and I'd rather not try to blow this away just yet.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,989 Super User on at
    RE: Unable to start the Batch Process Service - Receiving this error

    Hi Sergi,

    What exact environment are you using? What platform update is installed? Is it an older or more recent machine running locally or on Azure?

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