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Unable to start the Batch Process Service - Receiving this error

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Posted on by SergiPB

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The Batch process service is showing as DEAD on the SA/ online users page. I am unable to manually start the service.

The Microsoft Dynamics 365 for Operations - Batch Management Service fails with the following errors in the event log:

3.Error-

Failed to create a metadata service client in 5 attempts.

2. Error-

Metadata service communication retry attempts failed to resolve issues with the following settings AX7CertificateUserName: FRServiceUser@dynamics.com; AX7CertificateThumbprint: B##############FederationRealm: spn:00000015-0000-0000-c000-000000000000; AX7ProviderName: mintedtoken.dynamics.com; AX7TokenIssuer: fakeacs.accesscontrol.windows.net
Component: Microsoft.Dynamics.Integration.Common.TraceLog
User: NT AUTHORITY\NETWORK SERVICE

1. Warning

Received the following exception when contacting the AX Metadata Service possibly due to expired token. Attempted to retry the operation 5 times with no success. Internal Server Error Action: Fault code: Receiver IsSenderFault: False IsReceiverFault: True Reason: Internal Server Error

Cant find much info on this for d365, anyone know what can be done to get the batch service up and running?

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Finance and Operations

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André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

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Hi Sergi,

What exact environment are you using? What platform update is installed? Is it an older or more recent machine running locally or on Azure?

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SergiPB 587 on at

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Hello André,

It is an older non-production environment Update 3 running on an Azure VM with a local database. This environment is used for training purposes and not critical but does contain some good data and I'd rather not try to blow this away just yet.

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Volker Breitkopf on at

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I'm facing the same error messages on an Azure deployed virtual machine that was deployed in June but maintained with Platform Updates since then.

However, the messages are created by the Management Reporter Service (Management Reporter 2012 Services) - which makes slightly more sense because of the user that is named (FRServiceUser => FR stands for Financial Reporting aka Management Reporter).

I do not have a solution for this yet though...

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Sheikh Sohail 6,125 on at

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Kindly check an Anonymous Authentication is enable on IIS

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Nirvana115 4,921 on at

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Hi,

I'm facing the same error messages; any solution plsss....

Best,

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Nik_2015 70 on at

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Hi,

In case anonymous authentication is already enabled, you may try the below-

1. In SQL, select table sysglobalconfiguration and check if you have a record for name = BACKENDDB and value = SQLSERVER.

2. if the value is not the same use the below to update-

update sysglobalconfiguration set value = 'SQLSERVER' where name = 'BACKENDDB'

3. stop VM and start again using LCS.

4. Start batch framework service

PS- this worked for and i was using Dev box. After data refresh from a gold configuration env. batch service was not getting started, however, now it does.

Good luck!

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