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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Assign a case to anoth...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Assign a case to another user, the related entities do not change ownership

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Posted on by MauroC

Hi, i 've a problem with assign case into CRM Dynamics 365.

When I assign a case to another user, the related entities do not change ownership.

Solution?

Thanks

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    You can create a workflow to decide which associated entities also need to be assigned to the owner at the same time as the case is assigned.

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