News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Assign a case to anoth...

Service | Customer Service, Contact Center, Fie...

Suggested answer

Assign a case to another user, the related entities do not change ownership

(0) Share

Report

Report

Posted on by MauroC

Hi, i 've a problem with assign case into CRM Dynamics 365.

When I assign a case to another user, the related entities do not change ownership.

Solution?

Thanks

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

Nya 29,056 on at

Like (0)

Report

RE: Assign a case to another user, the related entities do not change ownership

Hi,

You can create a workflow to decide which associated entities also need to be assigned to the owner at the same time as the case is assigned.

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard

#1

André Arnaud de Cal... 291,431 Super User 2024 Season 2

#2

Martin Dráb 230,503 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans