RE: Emailing Statements gets hung up
Hello Katie,
Thank you for using Community Forums. My name is Becky and I will assist you.
A corrupt email Message ID, or Reply Sent To address can cause an email to fail, so I would first try removing those to rule them out.
1. Remove the Message ID and reply to address in the following areas:
a. (Tools>>Setup>>Purchasing>>Email Settings)
i. Delete the ‘Message ID’ field and leave it blank
ii. Delete the ‘Have Replies Sent To:’ field and leave it blank
iii. Click OK
a. (Cards>>Purchasing>>Vendor)
i. Select the vendor you are going to test the PO with and click the ‘Email’ button
ii. Delete the ‘Message ID’ field and leave it blank
iii. Make sure the format is set to DOCX
iv. Click OK
2. Enter brand new transactions to create a PO and attempt to email it. (Emailing an existing PO will not necessarily pick up your new settings so testing with a brand new PO is important)
Certain modifications to your Report can cause it to fail when emailing even if it prints to screen without issue.
1. If possible, try changing your user security back to the default GP report for both report writer and your Word Template. (See instructions in attached document)
If the default report emails without issue then we know that there is a modification that is hanging up the process.
If neither of these correct your issue, I would suggest opening a case with the support desk.