web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Rename the SLA KPI ins...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Rename the SLA KPI instance values

(0) ShareShare
ReportReport
Posted on by Dgarmar 5

Hi,

What I want to achieve is to rename the values of the SLA KPI instances. For example, instead of the value "Nearing non-compliance", I want it to be named "Warning". Is it any way of doing this?

Thank you in advance.

David.

I have the same question (0)
  • Suggested answer
    dian74 Profile Picture
    dian74 2,481 Most Valuable Professional on at

    Yes you can update the label for the options in the 'status' field of the SLA KPI Instance entity.

    status.PNG

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the July Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Syed Aqib Raza Profile Picture

Syed Aqib Raza 25

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 23 Most Valuable Professional

#3
Ayesha Wajahat Profile Picture

Ayesha Wajahat 16

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans