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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Rename the SLA KPI ins...
Service | Customer Service, Contact Center, Fie...
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Rename the SLA KPI instance values

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Posted on by Dgarmar 5

Hi,

What I want to achieve is to rename the values of the SLA KPI instances. For example, instead of the value "Nearing non-compliance", I want it to be named "Warning". Is it any way of doing this?

Thank you in advance.

David.

  • Suggested answer
    dian74 Profile Picture
    dian74 2,475 Most Valuable Professional on at
    RE: Rename the SLA KPI instance values

    Yes you can update the label for the options in the 'status' field of the SLA KPI Instance entity.

    status.PNG

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