Microsoft Dynamics AX (Archived)

Discount amount not showing in Sales Order

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Posted on by AreezUddin

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Discount given in sales line for the item is not showing in the Sales Order But it is showing in the Sales Order Confirmation.

In Transaction Report also its showing full amount of that product without discount.

Status is delivered.

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Ludwig Reinhard Microsoft Employee on at

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Hi Areez, With "not showing in the Sales Order" do you mean the SalesTable form or the Sales Order Invoice Report? If it is just an issue in your form, please check if the discount field is simply hidden. Any additional detail would be helpful. Thanks, Ludwig

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AreezUddin 110 on at

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AreezUddin 110 on at

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Ludwig Reinhard Microsoft Employee on at

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Hi Areez, looks like a software glitch in your system. Please check lifecycle services whether a hotfix is available. Otherwise you might have to debug your issue with the help of a developer. All the best, Ludwig

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Guy Terry 28,924 Moderator on at

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Hi Areez,

Can you check the 'Price and discount' tabs on both the order line and the order header?

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AreezUddin 110 on at

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Yes,It is available.

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Guy Terry 28,924 Moderator on at

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Hi Areez,

Sorry - I meant can you go take a look at the fields on the Price and discount tabs of the order header and line for any setup that might be responsible for a discount. (Since your screenshot showed the grid area of the order line, and that's not the only place you can adjust the net amount).

What version of AX 2012 is this?

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Yohann Rolland Axcible 3,111 on at

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Are you able to see the discount in the "Price detail" form (from the SO line if your version is R3 at least).

Any specific is implemented on price ?

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