Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Finance forum / Unable to recall workf...
Finance forum
Suggested answer

Unable to recall workflow submitted by the owner

Posted on by 1,020

Hi everyone 

I have a requirement , A workflow is submitted by a business user. It was created by me, I am the owner of the worflow. If the business user is unavailable then the other colleagues cannot recall the workflow if some issue exists. Only the submitter or owner can recall the workflow. System administrator also cannot recall it..

Can anyone tell me why is this so ? Is there any duty or role which can help me to resolve this issue ?

Thank you very much.

  • RE: Unable to recall workflow submitted by the owner

    Hi Frank, I mean to say none of the role assignment worked to recall the workflow.

    I have assigned the role which has the privilege "Maintain workflow instances" but still recall button is unavailable. Only the user who submitted it or the owner of the workflow can see the recall button.

    if not the corrupted workflow, do you think it could be due to cache ?

    Thanks for the reply :)

  • Suggested answer
    Komi Siabi Profile Picture
    Komi Siabi 12,377 Super User on at
    RE: Unable to recall workflow submitted by the owner

    Hello RamaKrishna,

    Logically, you should only recall what your submitted or you own.

    A system administrator would be able to Cancel an active workflow instance while the submitter can recall. In your case, when a new user needs to work on a document which is in review, System administrator can reset the status to draft.

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 3,712 Super User on at
    RE: Unable to recall workflow submitted by the owner

    What does this mean?  "system administrator is unable to recall besides Information Technology Manager."  A system administrator with full System administrator rights should be able to recall any workflow, unless the workflow instance is corrupted.

  • RamaKrishna Tanneeru Profile Picture
    RamaKrishna Tanneeru 1,020 on at
    RE: Unable to recall workflow submitted by the owner

    Hi Mohit

    Thansk for the reply, I have already implemented this but sadly it did not give expected result in D365FO. Even the system administrator is unable to recall besides Information Technology Manager.

    I have reset the usage data as well but no luck.

    Another leeds please.

  • Suggested answer
    Mohit Rampal Profile Picture
    Mohit Rampal 12,540 Super User on at
    RE: Unable to recall workflow submitted by the owner

    Hi, You can check this article. Privilege mentioned in article is 'Maintain workflow instances'. If this privilege work I think it will be effective for all workflows.

    axgenius.blogspot.com/.../how-to-enable-recall-resume-button-on.html

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,696 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 225,490 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans