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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / The DIXF service is un...
Microsoft Dynamics AX (Archived)

The DIXF service is unavailable. Please contact the system administrator.

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Posted on by naveen singh 780

Hi All,

I have installed DMF client, AOS, and Services on separate server. And created a shared folder on the server that is running the Sql server integrated services. And also give the read and write permission to that folder with the AOS account. But when I click on the validate button on the parameter form following error are occur-

The DIXF service is unavailable. Please contact the system administrator.

I  verified the DIXF services which is in running state. Please suggest me proper solution for this issue.

*This post is locked for comments

  • Sohaib Cheema Profile Picture
    Sohaib Cheema 49,668 Super User 2026 Season 2 on at

    Are you using AX 2012-R3 .?

  • naveen singh Profile Picture
    naveen singh 780 on at

    yes

  • Sohaib Cheema Profile Picture
    Sohaib Cheema 49,668 Super User 2026 Season 2 on at

    What is version of your SQL server?

  • naveen singh Profile Picture
    naveen singh 780 on at

    sql server 2014

  • Sohaib Cheema Profile Picture
    Sohaib Cheema 49,668 Super User 2026 Season 2 on at

    The same issue, we faced previously but with SQL server 2012 SP2. After we updated CU2 for SQL Server 2012 SP2, the issue was resolved. Otherwise service was crashing, each time we click.

    I am not sure about compatibility of SQL 14 with R3 DIXF Service. Also I would add one more thing, which you should check, that the Server on which you have installed DIXF service, that is your DB server, there you should be able to see a newly created User Group possibly named as Microsoft Dynamics AX Data import and export users, add your user name in that group.

  • naveen singh Profile Picture
    naveen singh 780 on at

    yes....the server is DB server on which I installed the DIXF service. and already added the user in that group as you mentioned...

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 307,301 Super User 2026 Season 2 on at

    Hi Naveen,

    Can you confirm the Data import export component for the AOS is installed on all AOS machines if you have multiple and that the Data import export service is indeed running on these AOS machines?

  • naveen singh Profile Picture
    naveen singh 780 on at

    yes...Data import/Export component for the AOS is installed on the AOS machine and the service is in running state.

  • Umesh Pandit Profile Picture
    Umesh Pandit 9,315 User Group Leader on at

    Hi Naveen, Check this link might be useful also please screen the screen shot where you are validating it?

    msdynamicsaxtips.blogspot.in/.../assembly-containing-type.html

  • naveen singh Profile Picture
    naveen singh 780 on at

    The above link is not working for me...below is the screenshot..

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