web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / ADFS & CRM Login F...
Customer experience | Sales, Customer Insights,...
Unanswered

ADFS & CRM Login Failure

(0) ShareShare
ReportReport
Posted on by ILikeChocolateMilk 5

We recently let our SSL certs expire (I just moved into this role and hadn't checked them out yet).  ADFS now has the certs, and is able to successfully connect to our CRM via the Relying Party Trust.  When trying to login, it authenticates but then we get this error:

pastedimage1668629713343v1.png

Looking for any guidance on what to check.  I've ran through a bunch of learn.microsoft docs (which got me through setting up a bunch of stuff and got the trusts working etc) but I haven't been able to figure out this last part.

Thanks.

I have the same question (0)
  • ILikeChocolateMilk Profile Picture
    ILikeChocolateMilk 5 on at

    Additional info.  We're not using an sql db for the ADFS, it's stored locally, Data Source=np:\\.\pipe\microsoft##wid\tsql\query

  • PhilipK Profile Picture
    PhilipK 613 on at

    Hi ILikeChocolateMilk.

    As the error message CRM is throwing doesn't tell us much I would advise you to check the application log in Event Viewer on the CRM server for errors when reproducing it(login).
    It's a bit un-clear what certificate that expired however, was it on the CRM web or the on the ADFS, e.g. service-communication, token-signing?
    You say that you can successfully connect from the ADFS Relying Party to CRM endpoint, but have you checked the other way from CRM to ADFS?
    What I mean by that is that you should try disable IFD and Claims-based authentication via Deployment manager and then re-run the configuration again against the ADFS federationmetadata endpoint to see that it succeeds .

    Best regards.
    Philip

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 108 Super User 2025 Season 2

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans