Hi all,
I'm running Dynamics 365 CRM v9 and have Outlook client CRM 2015 installed (it was the only one compatible) and Excel version 2003. When I export data from CRM to a dynamic worksheet and hit the "refresh" button, and the data is updated as expected. However, my colleagues followed the same steps and, for them, the spreadsheet returns a blank query, only with the first cell saying 'Script is disabled. Click Submit to continue.'
Alos, when they open the Outlook and try to connect to CRM, the following message appears: "There is a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable..."
"Refresh from CRM" button never showed up.
Does anyone face this issue before?
I've already researched and found the following explanations, but none of them solved the issue:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/export-excel-dynamic-worksheet?redirectedfrom=MSDN
https://support.microsoft.com/en-us/help/2556284/after-exporting-microsoft-dynamics-crm-dynamic-worksheets-and-or-dynam
https://community.dynamics.com/365/sales/b/innovatingoncrm/posts/dynamic-excel-worksheets-and-outlook-crm-client
Thank you!
