Owner modification while Picking Queue items

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I'm using queues in Dynamics CRM Online and I would like to customize picking behavior.

Once the queue item was picked worked by filed is updated to the current person as well as owner of related case and after the item was released the owner is updated with Queue owner.

Is it possible to override this out of the box behavior to not update the case owner at all?

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a33ik 84,331 Most Valuable Professional on at

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Hello,

It's possible but you will have to write the plugin code that will handle "Pick" message and update owner of the picked record.

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