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Customer experience | Sales, Customer Insights,...
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journeys

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Posted on by 4
HI,
i want that customers that in the journey will act this way :
 
if the customers Leaving the segment then they exiting the journey.
 
what configuration i need to do in order the journey will act like this?
 
thank you
aviya
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  • Suggested answer
    Daniyal Khaleel Profile Picture
    721 Most Valuable Professional on at
    In Dynamics 365 Customer Insights Journeys (Real-Time Journeys), customers do NOT automatically exit a journey when they leave the segment unless you explicitly configure it.
    To make a journey behave exactly as you want (“If the customer leaves the segment , exit journey”), you must use the Segment Exit behavior setting.
    Step-by-Step
    • Open your Real-Time Journey.
    • Select the Entry segment tile (first tile in the journey).
    • On the right-side panel, look for Entry audience settings.
    • Find the option:
    • “Remove people from journey when they no longer satisfy the audience condition”
    • Turn this ON.

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