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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / An internal error occu...
Finance | Project Operations, Human Resources, ...
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An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

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Posted on by Shailee Shah 84

Hi All,

I am getting below error while executing the SSRS report in the AX 2012 R3 environment.

AX 2012 R3 Environment details

  • Kernel Version: 6.3.6000.8149
  • Application Version: 6.3.6000.151

Error:

"An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError) Microsoft.Reporting.WinForms.ReportServerException at Microsoft.Reporting.WinForms.SoapReportExecutionService.ServerUrlRequest(AbortState abortState, String url, Stream outputStream, String& mimeType, String& fileNameExtension) at Microsoft.Reporting.WinForms.SoapReportExecutionService.Render(AbortState abortState, String reportPath, String executionId, String historyId, String format, XmlNodeList deviceInfo, NameValueCollection urlAccessParameters, Stream reportStream, String& mimeType, String& fileNameExtension) at Microsoft.Reporting.WinForms.ServerReport.InternalRender(Boolean isAbortable, String format, String deviceInfo, NameValueCollection urlAccessParameters, Stream reportStream, String& mimeType, String& fileNameExtension) at Microsoft.Reporting.WinForms.AsyncMainStreamRenderingOperation.RenderServerReport(ServerReport report) at Microsoft.Reporting.WinForms.AsyncRenderingOperation.PerformOperation() at Microsoft.Reporting.WinForms.ReportViewer.AsyncReportOperationWrapper.PerformOperation() at Microsoft.Reporting.WinForms.ProcessingThread.ProcessThreadMain(Object arg)"

Below are the solutions I have tried till now, but no luck. Any help will be great. TIA.

1) Restarted Microsoft Dynamics AX service and SQL Server Reporting Services.

2) Verified Reporting Services Configuration Manager.

3) Cleared usage data and cache 

4) Redeployed report

5) Removed and again installed reporting service extension.

6) Opened Microsoft Dynamics AX 2012 Configuration from Administrator Tools and clicked on Configure services and refresh configuration.

7) Verified log files but much information is not available.

Log details

"library!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: SQLDump flags: ReferencedMemory, AllThreads, SendToWatson

library!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: MiniDump flags: DataSegs, UnloadedModules, ProcessThreadData

library!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: Dump on: Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException,Microsoft.ReportingServices.Modeling.InternalModelingException,Microsoft.ReportingServices.ReportProcessing.UnhandledReportRenderingException

library!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: Do not dump on: System.Threading.ThreadAbortException,System.Web.UI.ViewStateException,System.OutOfMemoryException,System.Web.HttpException,System.IO.IOException,System.IO.FileLoadException,Microsoft.SharePoint.SPException,Microsoft.ReportingServices.WmiProvider.WMIProviderException

library!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: Minidump location: C:\Program Files\Microsoft SQL Server\MSRS11.MSSQLSERVER\Reporting Services\Logfiles

resourceutilities!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: Reporting Services starting SKU: EnterpriseCore

ui!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: Software Usage Metrics not enabled for EnterpriseCore edition

library!ReportServer_0-2!f20!09/22/2020-23:21:10:: i INFO: Catalog SQL Server Edition = Enterprise

crypto!ReportServer_0-2!f20!09/22/2020-23:21:10:: i INFO: Initializing crypto as user: (Removed user for security reasons)

crypto!ReportServer_0-2!f20!09/22/2020-23:21:10:: i INFO: Exporting public key

crypto!ReportServer_0-2!f20!09/22/2020-23:21:10:: i INFO: Performing sku validation

crypto!ReportServer_0-2!f20!09/22/2020-23:21:10:: i INFO: Importing existing encryption key

library!ReportServer_0-2!f20!09/22/2020-23:21:16:: i INFO: RenderForNewSession('/DynamicsAX/CustomSalesTax.ReportDesign')

library!ReportServer_0-2!f20!09/22/2020-23:21:21:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException: segmentedChunkStore, Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException: An internal error occurred on the report server. See the error log for more details.;

library!ReportServer_0-2!f20!09/22/2020-23:21:24:: i INFO: Dump result: External dump process return code 0x20000001.

External dump process returned no errors.

.

library!ReportServer_0-2!f20!09/22/2020-23:21:24:: w WARN: Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException: An internal error occurred on the report server. See the error log for more details.

webserver!ReportServer_0-2!f20!09/22/2020-23:21:24:: e ERROR: Reporting Services error Microsoft.ReportingServices.Diagnostics.Utilities.RSException: An internal error occurred on the report server. See the error log for more details. ---> Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException: An internal error occurred on the report server. See the error log for more details.

"

  • Etienne Huhl Profile Picture
    Etienne Huhl 75 on at
    RE: An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

    sorry all my options are gone, the only thing I could find is that there might be a windows update bothering you problem.

    because the problem happened all at once.

    good luck with the issue,

    Regards Etienne.

  • Shailee Shah Profile Picture
    Shailee Shah 84 on at
    RE: An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

    Hi Etienne Huhl,

    This solution is not working.

  • Shailee Shah Profile Picture
    Shailee Shah 84 on at
    RE: An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

    Hi Gunjan,

    I have already tried creating new reporting server database. It is still not working.

  • Etienne Huhl Profile Picture
    Etienne Huhl 75 on at
    RE: An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

    Found a solution here

    groups.google.com/.../9aca125282998795

    This fix works assuming that the IIS virtual server that reporting services is installed on uses the same home directory as the Report Manager (in which case the ReportServer web.config inherits the settings from its parent).

  • Gunjan Bhattachayya Profile Picture
    Gunjan Bhattachayya 35,421 on at
    RE: An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

    Hi Shailee,

    Could you try another thing on the reporting services end? Could you try creating new reporting server databases? You can then deploy a few AX reports and try running them to check if they are displayed fine?

  • Shailee Shah Profile Picture
    Shailee Shah 84 on at
    RE: An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

    Hi Etienne Huhl,

    Nothing has been changed on the environment recently. I have checked port and it is correct. Reporting server manager is connected as well. The problem is for all reports.

  • Etienne Huhl Profile Picture
    Etienne Huhl 75 on at
    RE: An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

    Hi Shailee,

    Have you recently changed something in the environment?

    I also had this once, but that was because the port of the reporting server was not correct.

    if you start the reporting server manager can you check if it is connected and online?

    Or do you only have this problem with 1 report? or does all reports not work?

    Regards Etienne

  • Shailee Shah Profile Picture
    Shailee Shah 84 on at
    RE: An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

    Hi Gunjan Bhattacharyya,

    Redeployed BI services, yet facing same issue. Full CIL is something which I will try now.

  • Shailee Shah Profile Picture
    Shailee Shah 84 on at
    RE: An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

    Hi Andre Arnaud de Calavon,

    SSRS logs is not giving much information. I have attached snap of log file in reply section. It is working on other environment. I was handed this environment few days back and I am facing this issue. Cannot really comment if this issue existed before. This issue is for all the reports.

  • Shailee Shah Profile Picture
    Shailee Shah 84 on at
    RE: An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

    Hi Andre Ghazaleh,

    Logs file details has been updated in original post.

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