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Finance | Project Operations, Human Resources, ...
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An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError)

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Posted on by 84

Hi All,

I am getting below error while executing the SSRS report in the AX 2012 R3 environment.

AX 2012 R3 Environment details

  • Kernel Version: 6.3.6000.8149
  • Application Version: 6.3.6000.151

Error:

"An internal error occurred on the report server. See the error log for more details. (rsInternalError) An internal error occurred on the report server. See the error log for more details. (rsInternalError) Microsoft.Reporting.WinForms.ReportServerException at Microsoft.Reporting.WinForms.SoapReportExecutionService.ServerUrlRequest(AbortState abortState, String url, Stream outputStream, String& mimeType, String& fileNameExtension) at Microsoft.Reporting.WinForms.SoapReportExecutionService.Render(AbortState abortState, String reportPath, String executionId, String historyId, String format, XmlNodeList deviceInfo, NameValueCollection urlAccessParameters, Stream reportStream, String& mimeType, String& fileNameExtension) at Microsoft.Reporting.WinForms.ServerReport.InternalRender(Boolean isAbortable, String format, String deviceInfo, NameValueCollection urlAccessParameters, Stream reportStream, String& mimeType, String& fileNameExtension) at Microsoft.Reporting.WinForms.AsyncMainStreamRenderingOperation.RenderServerReport(ServerReport report) at Microsoft.Reporting.WinForms.AsyncRenderingOperation.PerformOperation() at Microsoft.Reporting.WinForms.ReportViewer.AsyncReportOperationWrapper.PerformOperation() at Microsoft.Reporting.WinForms.ProcessingThread.ProcessThreadMain(Object arg)"

Below are the solutions I have tried till now, but no luck. Any help will be great. TIA.

1) Restarted Microsoft Dynamics AX service and SQL Server Reporting Services.

2) Verified Reporting Services Configuration Manager.

3) Cleared usage data and cache 

4) Redeployed report

5) Removed and again installed reporting service extension.

6) Opened Microsoft Dynamics AX 2012 Configuration from Administrator Tools and clicked on Configure services and refresh configuration.

7) Verified log files but much information is not available.

Log details

"library!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: SQLDump flags: ReferencedMemory, AllThreads, SendToWatson

library!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: MiniDump flags: DataSegs, UnloadedModules, ProcessThreadData

library!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: Dump on: Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException,Microsoft.ReportingServices.Modeling.InternalModelingException,Microsoft.ReportingServices.ReportProcessing.UnhandledReportRenderingException

library!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: Do not dump on: System.Threading.ThreadAbortException,System.Web.UI.ViewStateException,System.OutOfMemoryException,System.Web.HttpException,System.IO.IOException,System.IO.FileLoadException,Microsoft.SharePoint.SPException,Microsoft.ReportingServices.WmiProvider.WMIProviderException

library!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: Minidump location: C:\Program Files\Microsoft SQL Server\MSRS11.MSSQLSERVER\Reporting Services\Logfiles

resourceutilities!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: Reporting Services starting SKU: EnterpriseCore

ui!ReportServer_0-2!f20!09/22/2020-23:21:07:: i INFO: Software Usage Metrics not enabled for EnterpriseCore edition

library!ReportServer_0-2!f20!09/22/2020-23:21:10:: i INFO: Catalog SQL Server Edition = Enterprise

crypto!ReportServer_0-2!f20!09/22/2020-23:21:10:: i INFO: Initializing crypto as user: (Removed user for security reasons)

crypto!ReportServer_0-2!f20!09/22/2020-23:21:10:: i INFO: Exporting public key

crypto!ReportServer_0-2!f20!09/22/2020-23:21:10:: i INFO: Performing sku validation

crypto!ReportServer_0-2!f20!09/22/2020-23:21:10:: i INFO: Importing existing encryption key

library!ReportServer_0-2!f20!09/22/2020-23:21:16:: i INFO: RenderForNewSession('/DynamicsAX/CustomSalesTax.ReportDesign')

library!ReportServer_0-2!f20!09/22/2020-23:21:21:: e ERROR: Throwing Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException: segmentedChunkStore, Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException: An internal error occurred on the report server. See the error log for more details.;

library!ReportServer_0-2!f20!09/22/2020-23:21:24:: i INFO: Dump result: External dump process return code 0x20000001.

External dump process returned no errors.

.

library!ReportServer_0-2!f20!09/22/2020-23:21:24:: w WARN: Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException: An internal error occurred on the report server. See the error log for more details.

webserver!ReportServer_0-2!f20!09/22/2020-23:21:24:: e ERROR: Reporting Services error Microsoft.ReportingServices.Diagnostics.Utilities.RSException: An internal error occurred on the report server. See the error log for more details. ---> Microsoft.ReportingServices.Diagnostics.Utilities.InternalCatalogException: An internal error occurred on the report server. See the error log for more details.

"

I have the same question (0)
  • Gunjan Bhattachayya Profile Picture
    35,423 on at

    Hi Shailee,

    Could you try deploying the service group "BI Services"?

    If the error still doesn't go away, please try a full CIL as well.

  • André Arnaud de Calavon Profile Picture
    301,079 Super User 2025 Season 2 on at

    Hi Shailee,

    What are the SSRS logs telling you in detail? Is it working on other environments? Did it work before? Do you have issues with one single report or other reports as well?

  • Suggested answer
    Andre Ghazaleh Profile Picture
    870 on at

    This is a generic error and we cannot suggest a solution based on it, review the report server log files, which are located at \Microsoft SQL Server\MSRS....<instancename >\Reporting Services\LogFiles , what does the log tells you?

  • Shailee Shah Profile Picture
    84 on at

    Logs file details has been updated in original post.

  • Shailee Shah Profile Picture
    84 on at

    Hi Andre Ghazaleh,

    Logs file details has been updated in original post.

  • Shailee Shah Profile Picture
    84 on at

    Hi Andre Arnaud de Calavon,

    SSRS logs is not giving much information. I have attached snap of log file in reply section. It is working on other environment. I was handed this environment few days back and I am facing this issue. Cannot really comment if this issue existed before. This issue is for all the reports.

  • Shailee Shah Profile Picture
    84 on at

    Hi Gunjan Bhattacharyya,

    Redeployed BI services, yet facing same issue. Full CIL is something which I will try now.

  • Etienne Huhl Profile Picture
    75 on at

    Hi Shailee,

    Have you recently changed something in the environment?

    I also had this once, but that was because the port of the reporting server was not correct.

    if you start the reporting server manager can you check if it is connected and online?

    Or do you only have this problem with 1 report? or does all reports not work?

    Regards Etienne

  • Shailee Shah Profile Picture
    84 on at

    Hi Etienne Huhl,

    Nothing has been changed on the environment recently. I have checked port and it is correct. Reporting server manager is connected as well. The problem is for all reports.

  • Gunjan Bhattachayya Profile Picture
    35,423 on at

    Hi Shailee,

    Could you try another thing on the reporting services end? Could you try creating new reporting server databases? You can then deploy a few AX reports and try running them to check if they are displayed fine?

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