General Ledger Journals Approval

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Posted on by mafalda

Hi,

I have been trying to submit my general ledger journals for approval but the user who should receive the work item for approval isn't receiving it.

I have checked the duties that are associated to the role that I am using and they are according to what is required.

Could anyone please help me figure out what could be missing?

Thank you

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Suggested answer

André Arnaud de Cal... 301,130 Super User 2025 Season 2 on at

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Hi Mafalda,

A system administrator would be able to open the workflow history form and can check if the instance ran into an error and for what reason. You can also check if the Workflow message processing batch job is actually running.

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Verified answer

Mary Myers 2 on at

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Have you verified that the user is in the WF user group as well?

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Ludwig Reinhard Microsoft Employee on at

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Good Morning mafalda,

Is it possible that you share some additional information about your workflow design in the form of a screenprint?

Also, can you share any error messages that you receive?

Best regards,

Ludwig

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mafalda 67 on at

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Good morning,

I am receiving the following error message:

"Stopped (error): X++ Exception: Work item could not be created. Insufficient security permissions for user mafalda.braga. Please review the user's security permissions to ensure they are sufficient for this workflow document and then resume the workflow.
at SysWorkflowWor"

Here is the list of duties associated with the role I am using:

Submit credit management holds workflow

Submit credit limit adjustments workflow
Maintain workflow and alerts settings

Maintain inventory journal workflow.

Inquire into workflow performance

Inquire into performance of workflow participants

Approve credit management holds workflow

Approve credit limit adjustments workflow

Thank you,

Mafalda

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MATTGUO 22,349 Moderator on at

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Hi Mafalda,

Please add the duty of Approve ledger transactions to try. It should work.

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Rahul Mohta 21,032 on at

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additionally could give her higher roles which includes the duty mentioned by Matt

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MATTGUO 22,349 Moderator on at

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Hi Mafalda,

Do you check the answer provided?

Do you slove it?

If so, could you please spare a little time to verify helpful answers to close this thread and help others who has same issue?

Please let us know if you need furth assistance.

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