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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / All Email Templates Mi...
Customer Insights - Journeys forum

All Email Templates Missing or "no items found"

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Posted on by Hillary Horning 25

Hi, 

We're just beginning to look at using D365 for Marketing internally, and I've done much of the initial configuration with ease thus far. I'm building out Customer Journeys, and I want to schedule some marketing emails to be sent. When I select new and am taken to the email template page, there are no templates available, and the search says, "no items found." Any ideas where I can get these free templates, and how I reload them?

Thank you!

Hillary Horning, MCP

Categories:
Customer Journey Design
I have the same question (0)
  • megcda Profile Picture
    megcda 2,192 on at
    RE: All Email Templates Missing or "no items found"

    When you installed the Marketing solution, did you run the First Run Experience (FRE) from the Applications tab in the Dynamics Admin Center as described here?  If you have run the FRE, can you please go back and validate that there is no option to run it again or do an update?  If there is, then the install isn't complete and you'll need to run it again.  

  • Hillary Horning Profile Picture
    Hillary Horning 25 on at
    RE: All Email Templates Missing or "no items found"

    Hi Megan,

    If the FRE is referring to the portal setup mentioned in the docs article, yes, I did that upon initial setup. I went to the Marketing application to manage the install, but there is no option to do an update.

  • Verified answer
    Hillary Horning Profile Picture
    Hillary Horning 25 on at
    RE: All Email Templates Missing or "no items found"

    Update- Megan,

    I was able to update the portal, but that did not offer any change to the marketing email templates.

  • kkontioniva Profile Picture
    kkontioniva 45 on at
    RE: All Email Templates Missing or "no items found"

    I'm interested in a solution for this too.

  • megcda Profile Picture
    megcda 2,192 on at
    RE: All Email Templates Missing or "no items found"

    Hi Katri,

    Are you running a paid license instance or a trial?

    Thanks,

    Megan

  • kkontioniva Profile Picture
    kkontioniva 45 on at
    RE: All Email Templates Missing or "no items found"

    D365 Online version 1710 (9.1.0.22) so this should be the newest version before April '19 release if I'm correct.

  • megcda Profile Picture
    megcda 2,192 on at
    RE: All Email Templates Missing or "no items found"

    Hi Katri,

    That is the Dynamics 365 version, I am wondering if you downloaded and installed a trial version of Dynamics 365 for Marketing or do you have a licensed version of Dynamics 365 for Marketing integrated with one of you Dynamics 365 CE instances?  

    Thanks,

    Megan

  • kkontioniva Profile Picture
    kkontioniva 45 on at
    RE: All Email Templates Missing or "no items found"

    Hi!

    We do have a fully licenced version and we have been using Dynamics CRM already a long time. So only new module is that D365 for Marketing - which is also properly licenced.

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