Hi guys!
I badly need your help, I have posted a Sales Return Order with wrong transaction date and I need to reverse it but I don't know how to reverse it. I searched in the internet on how and I found some answer and tried it but it won't work. They said that first you have to unapply the sales return order to the sales invoice and then create a new sales invoice and copy doc the posted sales credit memo, untick the recalculate box and the header box but then in line the there is no item/s and zero amount but the purchase sales invoice number is there. Please I need your help how to reverse my posted sales credit memo.
*This post is locked for comments
Hi Mel!
Hi,
This is what I understand:
- You have posted a Sales Return Order; this actually is called Posted Return Receipts if you look Sales & Marketing > History
You can open the Posted Return Receipt and use the functionality Functions > Undo Return Receipt. This functionality would only work if the Posted Return Receipt has not been invoiced.
You did not mention that you have posted the Sales Return Order as Receive and Invoice.
IF you have posted the Sales Return Order as invoiced, then it becomes a Posted Credit Memo.
To reverse the Posted Credit Memo;
- raise a Sales Invoice (Order Processing > Invoices)
- use Function > Copy Document
- Select Posted Credit Memo on the Document Type field and the related Document No.
- Put a check mark on the Include Header
- Select OK
This should bring the exact amount of the posted credit memo to the Sales Invoice. Post the invoice.
Thank you.
Hi I just want to make clear about the process that I have wrote untick the recalculate box and tick the header box and still won't work. I need your help.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
André Arnaud de Cal... 291,219 Super User 2024 Season 2
Martin Dráb 230,056 Most Valuable Professional
nmaenpaa 101,156