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Microsoft Dynamics AX (Archived)

Error when installed Real-time service

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Posted on by 40

Product: Microsoft Dynamics AX Commerce Data Exchange: Real-time Service -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action ConfigureCustomAction, location: C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Services\Tools\ConfigureCustomAction.cmd, command:

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  • RM-22040759-0 Profile Picture
    2,014 on at

    are you trying to access AX Setup/installer from network path ? If yes, copy to locally and try again.

    Best Regards.,

    Ravi Theja Madisetty

    https://technoguns.com

  • meerrahi Profile Picture
    40 on at

    Thank you for reply. I m using AX setup from my local drive.

  • RM-22040759-0 Profile Picture
    2,014 on at

    In general, error 1722 refer package/ installer failure or issue with operating system compatibility.

    I recommend you restart server, run the setup again and provide your feedback.

    answers.microsoft.com/.../46a48e02-2f96-45d0-a225-c8d528b9ee92

    Best Regards,

    Ravi Theja Madisetty

    https://technoguns.com

  • meerrahi Profile Picture
    40 on at

    Same error.

  • Rodolfo Recalde Profile Picture
    on at

    Hi Rahim,

    a. Disable security policies and antivirus temporarily for testing.

    b. Try to install real-time service without configuring the service.

    I Hope this Helps!

    Regards,

    Rodolfo Recalde.

  • meerrahi Profile Picture
    40 on at

    Hi Rodolfo,

    Thank you for help.

    In option (a) I got same error.

    In option (b) real time service installed successfully without configuration.

    But now I got new error while configure Real-time service though PowerShell.

    ----------------------------------------------------------Error----------------------------------

    Saved final topology file at C:\Users\administrator.domainname\AppData\Local\Temp\tmp63EE.tmp

    08-02-2017 17:57:39: Starting prerequisite checks.

    Prerequisite check succeeded: Hot fix KB2701373 is not applicable for this OS.

    ------------------------------------------

    Installing web application [RetailRTS]

    ------------------------------------------

    08-02-2017 17:57:39: Check Web Application installation prerequisites

    08-02-2017 17:57:39:     - Check if this is run under admin privilege ...

    08-02-2017 17:57:39:       Yes.

    08-02-2017 17:57:39:     - Check if Server Manager module is available ...

    08-02-2017 17:57:40:       Yes.

    08-02-2017 17:57:40:     - Import server manager module ...

    08-02-2017 17:57:40:       Complete.

    08-02-2017 17:57:40:     - Check if Windows Feature [WAS] is installed ...

    08-02-2017 17:57:40:     - Trying Get-WindowsFeature for WAS ...

    08-02-2017 17:57:40:       Yes.

    08-02-2017 17:57:40:     - Check if Windows Feature [Web-Server] is installed ...

    08-02-2017 17:57:40:     - Trying Get-WindowsFeature for Web-Server ...

    08-02-2017 17:57:41:       Yes.

    08-02-2017 17:57:41:     - Check if Windows Feature [Application-Server] is installed ...

    08-02-2017 17:57:41:     - Trying Get-WindowsFeature for Application-Server ...

    08-02-2017 17:57:41:       No.

    08-02-2017 17:57:41:     - Install Windows Feature [Application-Server] ...

    08-02-2017 17:57:41:     - Trying Add-WindowsFeature for Application-Server ...

    08-02-2017 17:57:41:     - Using ServerManagerCmd.exe to install Application-Server ...

    08-02-2017 17:57:41:       Failed.

    08-02-2017 17:57:41: ############### Error occured: ###############

    08-02-2017 17:57:41: Failed to install Windows Feature [Application-Server].

    08-02-2017 17:57:42: ############### Error occured: ###############

    08-02-2017 17:57:42:

    PSMessageDetails      :

    Exception             : System.Management.Automation.RuntimeException: Failed to install Windows Feature [Application-Se

    rver].

    TargetObject          : Failed to install Windows Feature [Application-Server].

    CategoryInfo          : OperationStopped: (Failed to insta...cation-Server].:String) [], RuntimeException

    FullyQualifiedErrorId : Failed to install Windows Feature [Application-Server].

    ErrorDetails          :

    InvocationInfo        : System.Management.Automation.InvocationInfo

    ScriptStackTrace      : at Throw-Error, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Services\Tools\Com

    mon-Configuration.ps1: line 1057

                           at Try-AddWindowsFeature, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Services

    \Tools\Common-Web.ps1: line 415

                           at Validate-IfWindowsFeatureInstalled, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-

    time Services\Tools\Common-Web.ps1: line 433

                           at Validate-IfApplicationServerInstalledInServerOs, C:\Program Files (x86)\Microsoft Dynamics AX

    \60\CDX\Real-time Services\Tools\Common-Web.ps1: line 465

                           at Validate-WebApplicationInstallPrerequisites, C:\Program Files (x86)\Microsoft Dynamics AX\60\

    CDX\Real-time Services\Tools\Common-Web.ps1: line 638

                           at Install-WebApplication, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Service

    s\Tools\Common-Web.ps1: line 1515

                           at <ScriptBlock>, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Services\Tools\D

    eployRealtimeService.ps1: line 200

                           at <ScriptBlock>, <No file>: line 1

    PipelineIterationInfo : {}

    08-02-2017 17:57:42: ############### Error occured: ###############

    08-02-2017 17:57:42: Web application management prerequisite validation failed.

    08-02-2017 17:57:42: ############### Error occured: ###############

    08-02-2017 17:57:42:

    PSMessageDetails      :

    Exception             : System.Management.Automation.RuntimeException: Web application management prerequisite validatio

    n failed.

    TargetObject          : Web application management prerequisite validation failed.

    CategoryInfo          : OperationStopped: (Web application...idation failed.:String) [], RuntimeException

    FullyQualifiedErrorId : Web application management prerequisite validation failed.

    ErrorDetails          :

    InvocationInfo        : System.Management.Automation.InvocationInfo

    ScriptStackTrace      : at Throw-Error, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Services\Tools\Com

    mon-Configuration.ps1: line 1057

                           at Validate-WebApplicationInstallPrerequisites, C:\Program Files (x86)\Microsoft Dynamics AX\60\

    CDX\Real-time Services\Tools\Common-Web.ps1: line 657

                           at Install-WebApplication, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Service

    s\Tools\Common-Web.ps1: line 1515

                           at <ScriptBlock>, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Services\Tools\D

    eployRealtimeService.ps1: line 200

                           at <ScriptBlock>, <No file>: line 1

    PipelineIterationInfo : {}

    08-02-2017 17:57:42: ############### Error occured: ###############

    08-02-2017 17:57:42: Failed to install web application [RetailRTS]

    08-02-2017 17:57:42: ############### Error occured: ###############

    08-02-2017 17:57:42:

    PSMessageDetails      :

    Exception             : System.Management.Automation.RuntimeException: Failed to install web application [RetailRTS]

    TargetObject          : Failed to install web application [RetailRTS]

    CategoryInfo          : OperationStopped: (Failed to insta...ion [RetailRTS]:String) [], RuntimeException

    FullyQualifiedErrorId : Failed to install web application [RetailRTS]

    ErrorDetails          :

    InvocationInfo        : System.Management.Automation.InvocationInfo

    ScriptStackTrace      : at Throw-Error, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time

                           Services\Tools\Common-Configuration.ps1: line 1057

                           at Install-WebApplication, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time

                           Services\Tools\Common-Web.ps1: line 1526

                           at <ScriptBlock>, C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time

                           Services\Tools\DeployRealtimeService.ps1: line 200

                           at <ScriptBlock>, <No file>: line 1

    PipelineIterationInfo : {}

    Executed:

    C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Services\Tools\DeployRealtimeService.ps1

    Parameter: SettingsXmlFilePath Value: C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Services\Tools\rts-s

    ettings.xml

    Parameter: TopologyXmlFilePath Value: C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Services\Tools\rts-t

    opology.xml

    Parameter: Credentials Value: System.Management.Automation.PSCredential[]

    Parameter: Verbose Value: True

    Exiting with error code 2.

    Regards,

    Rahim Meer

  • Rodolfo Recalde Profile Picture
    on at

    What version of Windows?

    Try to apply the latest windows updates.

  • Verified answer
    meerrahi Profile Picture
    40 on at

    ----Solution----

    This solution is applicable for the OS Windows server 2012 r2 and later, as the role application-server is deprecated.

    Kindly find ServerManagerCMD under C:\Windows\System32.

    If that is not available then make copy ServerManager and rename as ServerManagerCMD and re-run the PowerShell Script.

    Regards,

    Rahim Meer

  • Community Member Profile Picture
    on at

    [quote user="meerrahi"]

    Product: Microsoft Dynamics AX Commerce Data Exchange: Real-time Service -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action ConfigureCustomAction, location: C:\Program Files (x86)\Microsoft Dynamics AX\60\CDX\Real-time Services\Tools\ConfigureCustomAction.cmd, command:

    [/quote]

    This is simple yet a valuable tip, it works with Server 2016 as well (I'm trying to deploy my Async server on an server 2016 NLB cluster)

    thanks!

  • Suggested answer
    Kangeyan Dhanapalan Profile Picture
    30 on at

    Many Thanks to you!!!

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