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Dynamics 365 CommunityForums Microsoft Dynamics 365 | Integration, Dataverse... Customer insights

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Customer insights

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Posted on by GA-27040910-0

Hello,

I am new to Dynamics, How can we get tracking on emails ? I don't know where to find the customer insights tool? I read about it in blogs but can't find it.

Thanks

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RudyZhang Microsoft Employee on at

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Hi,

In my experience, Customer Insights refers to Customer Insights Journey/Data in the Microsoft Dynamics 365 product family.Is this the product you are referring to when you mention Customer Insights?

The link to the documentation about this product is as follows
https://learn.microsoft.com/en-us/dynamics365/customer-insights/

In addition, we also find the documentation which is related to /Email Tracking/ in Dynamics 365.
The link to documentation is as follows
https://learn.microsoft.com/en-us/power-platform/admin/settings-email-tracking

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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