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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to edit or delete ...
Customer experience | Sales, Customer Insights,...
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How to edit or delete contract lines

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Posted on by TTroiani 5

I'm trying to cancel several contracts, but I receive the same error message (see log file text below).  Basically, I cannot cancel the contract because there are "expired" contract lines.  Any attempt to edit or delete these expired contract lines also fail. My goal is to mark these contracts as cancelled.  I've tried export/import with cancelled status. I've tried workflows. Nothing will change the contract status to cancelled.  Any help is appreciated.

Thank you

<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring xmlns:xml="http://www.w3.org/XML/1998/namespace" xml:lang="en-US">The contract line item cannot be cancelled because it is in expired state.</faultstring><detail><OrganizationServiceFault xmlns="http://schemas.microsoft.com/xrm/2011/Contracts"><ActivityId>00000000-0000-0000-0000-000000000000</ActivityId><ErrorCode>-2147208700</ErrorCode><ErrorDetails><KeyValuePairOfstringanyType><a:key xmlns:a="http://schemas.datacontract.org/2004/07/System.Collections.Generic">CallStack</a:key><a:value xmlns:a="http://schemas.datacontract.org/2004/07/System.Collections.Generic" xmlns:i="http://www.w3.org/2001/XMLSchema-instance" i:type="b:string">   at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
   at System.Environment.get_StackTrace()
   at Microsoft.Dynamics.Solution.Common.CrmException.BuildOrganizationServiceFault(Exception innerException, Int32 errorCode, String message)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Int32 errorCode)
   at Microsoft.Crm.Service.ObjectModel.ContractDetailService.Cancel(ContractLine contractDetail, Boolean ignoreContractAndLineStatus, IPluginContext context)
   at Microsoft.Crm.Service.ObjectModel.ContractDetailService.PreUpdateState(ContractLine moniker, ContractDetailState newState, IPluginContext context)
   at Microsoft.Dynamics.Service.Plugins.PreOperationContractDetailUpdate.ExecuteCrmPlugin(LocalPluginContext localContext)
   at Microsoft.Dynamics.Solution.Common.PluginBase.Execute(IServiceProvider serviceProvider)
   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass3_0.&lt;RunStep&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
   at Microsoft.Crm.Extensibility.Pipeline.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.MessageProcessor.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.InternalMessageDispatcher.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.ExtensiblePlatformMessageDispatcher.Execute(PipelineExecutionContext pluginContext)
   at Microsoft.Crm.Extensibility.ExtensiblePlatformMessageDispatcher.UpdateWithInvocationSource(BusinessEntity entity, FilterExpression filter, Int32 invocationSource, ExecutionContext context)
   at Microsoft.Crm.Extensibility.ExtensiblePlatformMessageDispatcher.Update(BusinessEntity entity, FilterExpression filter, ExecutionContext context)
   at Microsoft.Crm.BusinessEntities.BusinessProcessObject.&lt;&gt;c__DisplayClass247_0.&lt;UpdateWithPipelineAndExtensions&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.Web.Services.Protocols.LogicalMethodInfo.Invoke(Object target, Object[] values)
   at Microsoft.Crm.Extensibility.InternalOperationPlugin.Execute(IServiceProvider serviceProvider)
   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass3_0.&lt;RunStep&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
   at Microsoft.Crm.Extensibility.Pipeline.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.MessageProcessor.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.InternalMessageDispatcher.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, Guid callerRegardingObjectId, Int32 invocationSource, Version endpointVersion, OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.DispatchRequest(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest, SdkResponseDescription responseDescription, SdkPerformanceCounterContext sdkPerformanceCounterContext)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentation(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentationOperation(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.&lt;&gt;c__DisplayClass17_0.&lt;ExecuteRequest&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Guid targetCallerRegardingObjectId, UserType targetUserType, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestInternal(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Update(Entity entity, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, Boolean checkForOptimisticConcurrency, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.InprocessServiceProxy.UpdateCore(Entity entity)
   at Microsoft.Crm.Service.ObjectModel.ContractService.Cancel(Guid contractId, DateTime cancelDate, Int32 status, IPluginContext context)
   at Microsoft.Dynamics.Service.Plugins.MainOperationContractCancel.ExecuteCrmPlugin(LocalPluginContext localContext)
   at Microsoft.Dynamics.Solution.Common.PluginBase.Execute(IServiceProvider serviceProvider)
   at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass3_0.&lt;RunStep&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
   at Microsoft.Crm.Extensibility.Pipeline.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.MessageProcessor.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.InternalMessageDispatcher.Execute(PipelineExecutionContext context)
   at Microsoft.Crm.Extensibility.ExternalMessageDispatcher.ExecuteInternal(IInProcessOrganizationServiceFactory serviceFactory, IPlatformMessageDispatcherFactory dispatcherFactory, Guid callerRegardingObjectId, Int32 invocationSource, Version endpointVersion, OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.DispatchRequest(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest, SdkResponseDescription responseDescription, SdkPerformanceCounterContext sdkPerformanceCounterContext)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentation(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestRequestWithInstrumentationOperation(OrganizationRequest request, OrganizationInternalRequest organizationInternalRequest)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.&lt;&gt;c__DisplayClass17_0.&lt;ExecuteRequest&gt;b__0()
   at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute[TResult](ILogger logger, EventId eventId, ActivityType activityType, Func`1 func, IEnumerable`1 additionalCustomProperties)
   at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute[TResult](ILogger logger, XrmTelemetryActivityType activityType, Func`1 func)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, UserAuth userAuth, Guid targetUserId, Guid targetCallerRegardingObjectId, UserType targetUserType, OrganizationContext context, Boolean returnResponse, Boolean checkAdminMode, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequestInternal(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.ExecuteRequest(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkServiceInternal.Execute(OrganizationRequest request, InvocationContext invocationContext, CallerOriginToken callerOriginToken, WebServiceType serviceType, Boolean checkAdminMode, ExecutionContext executionContext, Dictionary`2 optionalParameters)
   at Microsoft.Crm.Extensibility.OrganizationSdkService.Execute(OrganizationRequest request)
   at SyncInvokeExecute(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]&amp; outputs)
   at Microsoft.Crm.Extensibility.Throttling.SdkThrottlingOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]&amp; outputs)
   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc&amp; rpc)
   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc&amp; rpc)
   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)
   at System.ServiceModel.Dispatcher.MessageRpc.Wrapper.Resume(Boolean&amp; alreadyResumedNoLock)
   at System.ServiceModel.Dispatcher.ThreadBehavior.ResumeProcessing(IResumeMessageRpc resume)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()</a:value></KeyValuePairOfstringanyType><KeyValuePairOfstringanyType><a:key xmlns:a="http://schemas.datacontract.org/2004/07/System.Collections.Generic">HttpStatusCode</a:key><a:value xmlns:a="http://schemas.datacontract.org/2004/07/System.Collections.Generic" xmlns:i="http://www.w3.org/2001/XMLSchema-instance" i:type="b:int">400</a:value></KeyValuePairOfstringanyType></ErrorDetails><HelpLink xmlns:i="http://www.w3.org/2001/XMLSchema-instance" i:nil="true" /><Message>The contract line item cannot be cancelled because it is in expired state.</Message><Timestamp>2020-04-23T20:46:20.9010131Z</Timestamp><ExceptionRetriable>false</ExceptionRetriable><ExceptionSource xmlns:i="http://www.w3.org/2001/XMLSchema-instance" i:nil="true" /><InnerFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" i:nil="true" /><OriginalException xmlns:i="http://www.w3.org/2001/XMLSchema-instance" i:nil="true" /><TraceText>[Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.MainOperationContractCancel]
[40b2abb3-40d7-e611-80d6-00155dad6e0a: Microsoft.Dynamics.Service.Plugins.MainOperationContractCancel: Cancel of contract]
Entered Microsoft.Dynamics.Service.Plugins.MainOperationContractCancel.Execute(), Correlation Id: b10ae6c1-2709-4590-9b59-8de9c29f4264, Initiating User: 4f8901e0-4579-e811-814a-e0071b6a50e1
Exception: Microsoft.Dynamics.Solution.Common.CrmException: The contract line item cannot be cancelled because it is in expired state. (Fault Detail is equal to Exception details:
ErrorCode: 0x80043204
Message: The contract line item cannot be cancelled because it is in expired state.
StackTrace:
   at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
   at System.Environment.get_StackTrace()
   at Microsoft.Dynamics.Solution.Common.CrmException.BuildOrganizationServiceFault(Exception innerException, Int32 errorCode, String message)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)
   at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Int32 errorCode)
   at Microsoft.Crm.Service.ObjectModel.ContractDetailService.Cancel(ContractLine contractDetail, Boolean ignoreContractAndLineStatus, IPluginContext context)
   at Microsoft.Crm.Service.ObjectMod...)., Correlation Id: b10ae6c1-2709-4590-9b59-8de9c29f4264, Initiating User: 4f8901e0-4579-e811-814a-e0071b6a50e1
Exiting Microsoft.Dynamics.Service.Plugins.MainOperationContractCancel.Execute(), Correlation Id: b10ae6c1-2709-4590-9b59-8de9c29f4264, Initiating User: 4f8901e0-4579-e811-814a-e0071b6a50e1

 [Microsoft.Dynamics.Service.Plugins: Microsoft.Dynamics.Service.Plugins.PreOperationContractDetailUpdate]
 [b5703bbd-cdc2-e611-80c8-02155dc812c3: Microsoft.Dynamics.Service.Plugins.PreOperationContractDetailUpdate: Update of contractdetail]
 Entered Microsoft.Dynamics.Service.Plugins.PreOperationContractDetailUpdate.Execute(), Correlation Id: b10ae6c1-2709-4590-9b59-8de9c29f4264, Initiating User: 4f8901e0-4579-e811-814a-e0071b6a50e1
 Exception: Microsoft.Dynamics.Solution.Common.CrmException: The contract line item cannot be cancelled because it is in expired state. (Fault Detail is equal to Exception details:
 ErrorCode: 0x80043204
 Message: The contract line item cannot be cancelled because it is in expired state.
 StackTrace:
    at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
    at System.Environment.get_StackTrace()
    at Microsoft.Dynamics.Solution.Common.CrmException.BuildOrganizationServiceFault(Exception innerException, Int32 errorCode, String message)
    at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException, Boolean enableTrace)
    at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Exception innerException, Int32 errorCode, Boolean isFlowControlException)
    at Microsoft.Dynamics.Solution.Common.CrmException..ctor(String message, Int32 errorCode)
    at Microsoft.Crm.Service.ObjectModel.ContractDetailService.Cancel(ContractLine contractDetail, Boolean ignoreContractAndLineStatus, IPluginContext context)
    at Microsoft.Crm.Service.ObjectMod...)., Correlation Id: b10ae6c1-2709-4590-9b59-8de9c29f4264, Initiating User: 4f8901e0-4579-e811-814a-e0071b6a50e1
 Exiting Microsoft.Dynamics.Service.Plugins.PreOperationContractDetailUpdate.Execute(), Correlation Id: b10ae6c1-2709-4590-9b59-8de9c29f4264, Initiating User: 4f8901e0-4579-e811-814a-e0071b6a50e1</TraceText></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

I have the same question (0)
  • Suggested answer
    Satish Tiwari - CRM Profile Picture
    Satish Tiwari - CRM on at

    Hello,

    This is by-design behavior. When the end date of a contract passes, the contract expires. Expired contracts cannot be edited however, they can be renewed. When you renew a contract, a draft copy of the contract is created with the same ID number as the original, expired contract. You can make modifications to the draft contract, including adding or modifying contract lines. Additionally, you have the option to include contract lines that were canceled from the original contract. You can then invoice and activate the renewed contract so that new cases can be logged against it.

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