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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Cancel/Delete of a Ret...
Microsoft Dynamics AX (Archived)

Cancel/Delete of a Return Order

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Posted on by Dafman 35

Hi Everyone,

Could someone please help me to delete/cancel a Return Order.

The status of the Return order is "Open" and the lines within the RO has been deleted.

How do I delete or cancel this as a RO with "Open" status can not be deleted?

Thank you for your assistance.

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I have the same question (0)
  • Crispin John Augustine Profile Picture
    Crispin John Augustine 37,081 on at

    Did you try from this path Sales and marketing > Periodic > Clean up > Delete return orders ? Or somewhere else?

  • Dafman Profile Picture
    Dafman 35 on at

    Hi Crispin,

    I have tried this method. It does not allow me to delete a return order with an open status.

    Is there a way that I can close or cancel the RO?

    The lines within the RO have been deleted.

    Thanks

  • Crispin John Augustine Profile Picture
    Crispin John Augustine 37,081 on at

    This post might help. community.dynamics.com/.../156338

  • Dafman Profile Picture
    Dafman 35 on at

    Hi Crispin,

    I have seen this post.

    The problem is that we don't have any lines in this return order as it was deleted after the return order's status was open. So I cannot update lines. 

    Should I try and insert a line or 2 and then try to process the RO?

    Thank you for the feedback.

  • Guy Terry Profile Picture
    Guy Terry 28,924 Moderator on at

    If you attempt to post a packing slip for the Return order, can you get the order lines to appear on that form? If so, you can access the 'Registration' form from there. Use it to un-register the lines (but don't actually post the packing slip).

  • Dafman Profile Picture
    Dafman 35 on at

    Hi Guy,

    I am struggling to post a packing slip for this Return Order. Could you please guide me through this?

    Thank you very much!

  • Matthias Savels Profile Picture
    Matthias Savels 15 on at

    Hi,

    I am having this same issue:

    Return order lines have been deleted however the return order status is still set on "Open". This means AX is expecting items to arrive however no lines are there (and no items), it is just an empty RO. 

    Same for the attached SO: no lines are there.

    I want to delete the whole order but am unable because status is "Open". 

    Does anyone know a fix for this because it seems more like a product "bug" to me. 

    Kind regards,

    Matthias

  • Community Member Profile Picture
    Community Member on at

    Hello,

    We are facing the same issue with several RO's/SO's. Lines have been deleted, order is 'Open' status and is not able to be deleted.

    Just wanted to check to see if anyone has resolved this issue yet.

  • Vinay Raman Profile Picture
    Vinay Raman 110 on at

    Could not find any return order there.

  • Suggested answer
    NaveenKumar S Profile Picture
    NaveenKumar S 3,475 on at

    Hello Dafman,

    docs.microsoft.com/.../sales-how-process-sales-returns-cancellations

    docs.microsoft.com/.../sales-returns

    please refer to these above links

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