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Hi,
I'm looking for information on how to provision custom omnichannel for customers. The best would be to publish this solution to AppSource. Or is there a possibility to contact Microsoft to make this solution an official channel?
What I found is:
https://docs.microsoft.com/en-us/dynamics365/customer-service/bring-your-own-channel https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-custom-channel but I'm trying to understand the hosting of the Bot (statement in the second link: "To integrate your messaging channel with Omnichannel for Customer Service, register your channel in Azure Bot Service") - should it be centrally hosted by me?
Thanks in advance,
Michal
Hi Michal
From your second link, it provides that register your channel in Azure Bot Service
https://docs.microsoft.com/en-us/azure/bot-service/bot-service-quickstart-registration?view=azure-bot-service-4.0
This article shows how to register a bot with the Azure Bot Service. If the bot is hosted elsewhere, you can also make it available in Azure and connect it to the supported channels. There are 2 ways to register a bot with Azure:
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Thanks for this reference, this clarifies the hosting of the bot.
I'm thinking about differentiating different customers within the bot - I have to pass configuration data in order to correctly forward request to the specific in-house API when functionality is triggered. This is about publishing an extension to AppSource which then can be used by multiple customers - configuration can be stored in the Dataverse table. Does the bot support passing additional data (or at least environment name/url) from D365 Customer Service?
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