Field in Case Management Form doesn't match with the one shown in Case Filter

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I'm editing the Case Management Form fields and found that one of the fields called /Case Category/ was shown as /Case Type/ in the filters function, which may possibly confuse the user. I'd like to know how to make them the same, thanks!

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Leah Ju Microsoft Employee on at

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Hi Partner,

The 'Case Type' used in the filter is the actual name of the field.

You can check case table columns in the Dataverse, you will find one field: Case Type.

Why are the fields on the form displaying different names?

When we add fields to the form, we can change the display name(Label)：

More information:

Case is one OOB entity, and case type is one OOB field in this enity.

You can find it in this documentation:

https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/entities/incident?view=op-9-1#BKMK_CaseTypeCode

--Display name is Case Type

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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Community member 4 on at

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Thanks for replying to my enquiry. In other words, if "Case Type" is the actual name of the field , so does it mean that the actual name cannot be changed? For my case, if I set the display name to be "Case Category", then the display name will always be different with the actual name as shown in the filter function?

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Leah Ju Microsoft Employee on at

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Hi Partner，

No, you can change it.

‘Case Type’ is the display name of this column, it can be changed.

For example:

Save and publish it.

Test:

In the filters, it can show changed dispaly name:

I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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