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No KB Article Template available when creating a KB Article from Template

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Posted on by TedW

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Hi,

I have created a few KB Article Templates today, saved and activated them. But when I then go to create a new KB Article, and choose the '+ New From Template' button, I dont get a list of templates to choose from and I'm not sure what the problem could be. Would anyone have any suggestions?

Thanks

Ted

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Leah Ju Microsoft Employee on at

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Hi Partner,

When ii click the '+ New From Template' button, the following dialog will be shown:

1.You can't see the 'Select Knowledge Article Template' pop-ups?

--If so, you may need check this button.

Or does the field for selecting the article template show 'No records found'?

--If so, you can click 'Advanced lookup', open one dialog to switch other views to check templates:

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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TedW 479 on at

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Hi,

Thanks for your response. I cant see the pop-up when I click the + New from Template button, nothing happens.

Thanks,

Ted

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Leah Ju Microsoft Employee on at

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Hi Partner,

It's so strange.

Are the buttons the same on both the view screen and the form screen? Popups won't show up?

I suggest you create a support ticket for professional assistance following the below procedure.
Get Help + Support - Dynamics | Microsoft Docs

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