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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Not able to browse UCI...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Not able to browse UCI app for D365 On-premise

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Posted on by Vipin J 1,603

Hi,

I installed D365 CRM On-premise as onto my DEV Server. 

Under Sales -> My App, I found two apps 

  • Dynamic 365 - Custom ( WEB)
  • Customer Service Hub (Unified Interface)

I am able to browse the default web app, but when I browsing the Customer Service HUB (Unified Interface), I am getting below error

Technical Details
TypeError: Cannot read property 'addEventListener' of undefined
at http:// XXX.XXX.X.XXX/uclient/scripts/app.js?v=1.3.163-180928-222232:2520:740
at Array.forEach (<anonymous>)
at http:// XXX.XXX.X.XXX/uclient/scripts/app.js?v=1.3.163-180928-222232:2520:696
at Object.<anonymous> (http:// XXX.XXX.X.XXX/uclient/scripts/app.js?v=1.3.163-180928-222232:2520:767)
at o (http:// XXX.XXX.X.XXX/uclient/scripts/app.js?v=1.3.163-180928-222232:1:519)
at n (http:// XXX.XXX.X.XXX/uclient/scripts/app.js?v=1.3.163-180928-222232:1:387)
at http:// XXX.XXX.X.XXX/uclient/scripts/app.js?v=1.3.163-180928-222232:1:1836
at http:// XXX.XXX.X.XXX/uclient/scripts/app.js?v=1.3.163-180928-222232:1:1840

I create a fresh APP from the designer and added just one entity Account, still it is giving the same error .

pastedimage1600256875213v2.png

Am I missing something.

I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    That's a known issue of On-Premise instances. I experienced it few weeks back. The way I "worked around" it is usage of In-Private mode (and it didn't work from the first attempt). To get the stable resolution you have nothing to do with it except opening ticket with Microsoft and asking them to fix it.

  • Suggested answer
    Supsuomi Profile Picture
    Supsuomi 10 on at

    Hello Vipin Jaiswal

    Please verify the Security role and add CDS User sec role . Please refer the link

    Following this tip crmtipoftheday.com/.../ .

    I always base new custom roles to "Common Data Service User".

    Let us know if this worked.

  • Vipin J Profile Picture
    Vipin J 1,603 on at

    Thanks Andrew

    I saw another thread which talks about same issue and someone at the end said that it worked when it is HTTPS and it does not work on http.

    https://community.dynamics.com/365/f/dynamics-365-general-forum/303178/we-are-experiencing-some-errors-while-trying-to-load-the-application-for-uui-app-on-v9-onpremise/876134

    I am not sure if HTTPS is going to resolve some Jscript issue.

    I felt bad when I made promise to the customer and now I am falling on my face.

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    My usual recommendation to customer who uses On-Premise 9.0 - use Classic Client or go cloud. UCI is superglitchy.

  • Suggested answer
    Claudia Amaral Profile Picture
    Claudia Amaral on at

    Hello Vipin, 

    I saw the same issue previously on Chrome, however in this build 9.1.0.1601 it's not happening anymore. 
    If you are only testing in Chrome, please try to use a different browser and let me know the outcome. Please share with me your build and in case you are using an older one, let me know if you have the possibility to test in this one 9.1.0.1601.

    Please mark as verified if the answer is helpful.

    Looking forward to hearing from you.

    Thank you for using Microsoft Dynamics CRM Communities.

    Cláudia Amaral

    Support Engineer

    Microsoft Dynamics CRM

  • Suggested answer
    Supsuomi Profile Picture
    Supsuomi 10 on at

    I got this issue fixed . You can try this , for UCI Model Driven App you need atleast one OOF security role, if one has Custom sec role this issue occurs

  • Vipin J Profile Picture
    Vipin J 1,603 on at

    Here is a version information

    Microsoft Dynamics 365

    Version 1612 (9.0.2.3034) (DB 9.0.2.3034) on-premises

    I had download recently from here - https://www.microsoft.com/en-us/download/details.aspx?id=57478

    I do not see any cumulative update with version 9.1 onwards - https://support.microsoft.com/en-in/help/3142345/microsoft-dynamics-365-onpremise-cumulative-updates

    Can you please provide me with any recent build with the version you mentioning for On-Premise - 9.1.0.1601

    For security role, it is having default role assigned and even the default app - Customer Service Hub is throwing an exception.

    pastedimage1600348892116v1.png

  • Suggested answer
    Claudia Amaral Profile Picture
    Claudia Amaral on at

    Hello Vipin,

    Thank you for the information.

    In fact that version is not available for On Premise. I suggest you to use a different browser than Chrome and you cal also open a Support Ticket and this could be a known issue.

    Please mark as verified if the answer is helpful.

    Looking forward to hearing from you.

    Thank you for using Microsoft Dynamics CRM Communities.

    Cláudia Amaral

    Support Engineer

    Microsoft Dynamics CRM

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