Hi all,
I am sending Emails for a customer service group from their queue. The queue was set up with an approved service@ email.
The users mailboxes are not configured in the crm and therefore I have a workflow that exchanges the sender to the customer service queue if they tried to send an email from scratch with their own user as a sender.
However whenever an E-Mail gets sent from the CRM as a reply to a queue email or antother email on the timeline the sent E-Mail then appears twice on the timeline but with a different timestamp. Usually a minute or so apart.
When I open both records on the timeline I see one sender is the queue but on the second email the sender is my queue but as a contact? I have not set up my queue also as a contact.
What could be causing this issue and how can I solve this?
thx in advance
Christian
