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I am unable to void a payroll check in the 2013 MS GP HR & Payroll module. I am using multi-entity. The check is in the middle of the payroll batch. When I display the range by check it does not display. When I display by Employee ID it displays, but when I try to select it, it does not come over to the void payroll check screen to void. The check has not been cleared via bank reconciliation.
Any suggestions?
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It's possible that a duplicate check number was used. GP does not like duplicate check numbers. If this check actually posted ok and you don't have bigger issues, you could enter a negative Manual Check Adjustment (use an 'V' or something at the end of the Check Number so you don't enter another duplicate check) to offset this and have it update Bank Rec and GL appropriately. If this is not an option for you, then SQL "surgery" might be called for...
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