web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Schedule board customization

(0) ShareShare
ReportReport
Posted on by 5

Hi all,

We just started using scheduling in Field Service.  At the bottom of the Schedule board, it shows a list of open requirements designated by 2 separate tabs: Open Requirements and Unscheduled Work Orders and underneath has a list of available columns that can be added or removed for better visibility depending on the scheduler's needs. (Name, From Date, To date, Duration, etc.)  What I would like to do is add the "Incident Type" to this list of columns as it is not available as an out of the box selection. 

Can anyone offer a solution to this? 

Thanks! 

I have the same question (0)
  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at

    Hi.

    Each tab you see at the bottom of the Schedule Board is a Resouce Requirement view. You can configure the columns on the Resource Requirement views.

    pastedimage1638734073553v2.png

    docs.microsoft.com/.../schedule-board-tab-settings

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
11manish Profile Picture

11manish 36

#2
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 32

#3
Goloknath Profile Picture

Goloknath 28 User Group Leader

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans