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Customer experience | Sales, Customer Insights,...

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where to find the log of email failure

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Posted on by stephenyip

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hi, SIr and Madam,

my crm version is 2015 on premises.

outgoing emails are always failed after certain period of time.

then i go to run "test and enable" , the email services resumed for certain period of time and then suspended again.

I have tried to find log files of them but I cannot find. where are they?

thank you

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Ajay Dhingra on at

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1. What is your Exchange version if Exchange is also on-prem ? Or its Exchange Online

2. Is the issue happening with 1 user or all users ?

3. What version of Outlook client users are using ?

4. When you do Test and Enable , Does the Synchronization work for some time ?

5 What is current status of the Mail Box ? Can you share Mail Box Configuration details ?

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Ragnar Hilmarsson 3,427 on at

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Hi Email proccess is Async operation, You can start trace on async server and find some error there.

support.microsoft.com/.../how-to-enable-tracing-in-microsoft-dynamics-crm

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