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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Building a Segment for...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Building a Segment for contacts who registered for an event but never checked in

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Posted on by OB-15011537-0 10
Hi all
 
I'm really struggling to build a segment which we can use as part of our event journey to send an email to those contact who registered for an event but never checked in. 
 
I can't see an obvious link between the Event registration and the check-in so any help would be most welcome in building this segment
 
Thanks
I have the same question (1)
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Hi,
     
    We've analyzed your needs and here are a few of our thoughts.
    You can set up two /Groups/ the first /Group/ to get records for the /Event registration/ entity and the second /Group/ for getting records for the /Check in/ entity. Use a /But not/ connection between the two /Groups/.
     

    The first condition in the above diagram specifies /Event/ to narrow down the filter, and the second condition utilizes the /Creation Time/ field to get records for all entities at the time of the event.
     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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