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Field Service forum

Unable to scroll on Appointments Start/End Time fields (on iPad/mobile form)

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Posted on by Community Member Microsoft Employee

Hi,

When a user is using an iPad on the go, accessing CRM on the Chrome app, they cannot set an appointment time, as the ability to scroll through all Start/End Times is not present. The user is presented with a selection of 7 times in 30 minute increments e.g. 10:00, 10;30, 11:00, etc. If a user were to select the last time on the list (e.g. 12:00) the list will jump to 12:00 being at the top and 15:30 being the last choice on the list. 

The form/fields are made available for mobile and if the user "requests the desktop site" the scrolling functionality is available to the user (with all times). 

Has anyone else experienced this issue? 

Categories:
Field Service
Web and mobile experience
  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to scroll on Appointments Start/End Time fields (on iPad/mobile form)

    Hi kailashr2k6,

    having spoken with Microsoft a fix is planned for online deployments soon (as this is a product bug on Safari also - as it should be supported) but no date given yet.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to scroll on Appointments Start/End Time fields (on iPad/mobile form)

    Hi kailashr2k6,

    Unfortunately not. I am still investigating possibilities. Is it possible that this is around legacy form rendering?

  • kailashr2k6 Profile Picture
    kailashr2k6 50 on at
    RE: Unable to scroll on Appointments Start/End Time fields (on iPad/mobile form)

    Hi Andy,

    We are also facing the same problem here. Did you manage to get through on this issue?

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