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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / While Unify data, matc...
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While Unify data, match run throw error after exact 4 minutes on CI Trial instance for approx 1 lac records from both entities

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Posted on by HemalKapadia 50

Hello,

I have created the data sources and the entities are all added (used Azure blob connection -> source :csv files)

However, when I am  unifying the data, its getting failed at Match step with the following generic error. Notice refresh stop exactly after 4 minutes means any connection or data transfer or any session related issue? 

Conflation: Match failed. Something went wrong. Please try again and if the problem persists contact support.

Can anyone please help me resolve this.

pastedimage1617961542708v1.png

Thanks,

Hemal

  • Rami MK Profile Picture
    Rami MK 5 on at
    RE: While Unify data, match run throw error after exact 4 minutes on CI Trial instance for approx 1 lac records from both entities

    Please, provide details or resolution steps. It is a forum not a private messaging!!!

    I ran into the same problem, what should I do now!

    Such way, this thread is useless!

  • Aditya Kuppa Profile Picture
    Aditya Kuppa 320 on at
    RE: While Unify data, match run throw error after exact 4 minutes on CI Trial instance for approx 1 lac records from both entities

    Hello Hemal,

    Want to provide an update that we are further looking into and will provide a resolution shortly. Please share any further information on this issue at CIHelp@microsoft.com

    Thank you!

    Aditya Kuppa

    Customer Insights team

  • Suggested answer
    Aditya Kuppa Profile Picture
    Aditya Kuppa 320 on at
    RE: While Unify data, match run throw error after exact 4 minutes on CI Trial instance for approx 1 lac records from both entities

    Thanks Hemal for reporting this issue. Can you please share the Customer Insights instance id as can be seen from the URL to CIHelp@microsoft.com so we can further look into and help resolve? Initial thinking indicates it might not be session related however we will further look into it.

    Thank you!

    Aditya Kuppa

    Customer Insights team

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