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Customer Insights - Data forum
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export contacts from customer insights data to customer insights journey

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Posted on by LookForHelp 10
Hello everyone, I need to bring the customers created from customer insights data into the contacts table within Dataverse once the data is unified. Can you please advise on the best way to do this? I cannot just export the segments because, for example, I also need to use customer service and therefore need to see all the contact information. Can you please assist me?
The only thing I've thought of is using a Power Automate that aligns it
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  • LookForHelp Profile Picture
    LookForHelp 10 on at
    export contacts from customer insights data to customer insights journey

    Hello, thank you for your response. Following your second link regarding the card add-in, are you saying that I need to import the contacts into Dataverse, or did I misunderstand?
    And i can't use a preview function in production environment.
    What what is the best way to put customer insights data contact into dataverse contact table?
  • Suggested answer
    PaulineKolde Profile Picture
    PaulineKolde 584 Super User 2024 Season 2 on at
    export contacts from customer insights data to customer insights journey
    Hi, 
     
    you can use this documentation to see how to export segments to customer insights journey: Use segments from Dynamics 365 Customer Insights - Data - Dynamics 365 Customer Insights | Microsoft Learn
     
    If you want to make data visible on the contact for the service team you can use this approach: Customer Card Add-in for Dynamics 365 apps (preview) (contains video) - Dynamics 365 Customer Insights | Microsoft Learn
     
    Hope this helps

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