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Customer experience | Sales, Customer Insights,...
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External subscription center - issue with dynamic/static links

Posted on by 44
Hello everyone!
 
Background:
We handle all our opt-ins and outs in a /My profile/ section on our website. We don't use any of the features in Dynamics (forms, etc). All emails are currently sent as transactional, with all commercial emails having an unsubscribe link directing customers to their profile on our site where they can opt-out if they like.

Goal:
To enable one-click unsubscribe, we have to start sending emails as commercial. To do this, we need a subscription center link.

Issue:
Dynamics doesn't allow you to send commercial emails without a subscription center link, and adding an external subscription center URL in content settings and adding this to a commercial email doesn't work.
I’ve tried to add this both as a dynamic and static link. When adding it as a dynamic link, a tag is added to the URL (?msdynunsubscribeid=dfdfdfdfdsfd) which screws up our own generated unsubscribe link. Adding it as a static link just yields the error that an unsubscribe link must be added to send commercial emails.

I know I can easily add a dynamic link and hide it somewhere in the email, but I don’t really want to do that. So, how can I resolve this issue?
  1. Can the tag be removed from the dynamic link?
  2. Can a static link be used?
  3. Or is this just another stupid feature/ide/thing Microsoft have implemented without thinking about their customers?
  • SveinS Profile Picture
    SveinS 44 on at
    External subscription center - issue with dynamic/static links
    Hello
     
    We are still using Outbound. We will be moving over to RTM at some stage, but we've noticed a few issues that Microsoft is currently looking into.
  • Fiona_Tiernan Profile Picture
    Fiona_Tiernan 327 Super User 2024 Season 2 on at
    External subscription center - issue with dynamic/static links
    Good afternoon,

    Could you please confirm if you are using the Real Time marketing area, or are still using Outbound to send out your emails?

    Kind regards,
    Fiona

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