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Service | Customer Service, Contact Center, Fie...
Answered

The Status or Status Reason of the Microsoft Dynamics CRM Record Could Not Be Set

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Posted on by

Hi Everyone,

I trying to import the data into the case entity. After imported data, still, case is active state only. I need to make the case are inactive.

Thank you

vetrivel G

  • Pankaj Gogoi Profile Picture
    3,177 on at

    Hi Vetrivel,

    After importing and creating the case, you need to run update query to update the case statecode=1 which will make the case inactive.

    Best Regards

    PG

  • Community Member Profile Picture
    on at

    Hi PG

    I trying to importing more than 200 records in the case entity. How to update the state code query all records. If any workflow is there achieving this. Kindly needful for this issue 

    Thank you 

    vetrivel G

  • Verified answer
    vikash sharma Profile Picture
    556 on at

    Dear Vet,

    you can create a on-demand workflow and select all record to trigger it, in change the status of workflow you can select deactivate option and run

  • Pankaj Gogoi Profile Picture
    3,177 on at

    Hi,

    With Flow, I'm not sure we can update the status without applying any workaround. But here is the way with workflow.

    2514.Untitled.png

    This is a background workflow and the update will be delayed. Also, not sure at what point you are triggering the workflow. You can also create a custom workflow to trigger the number of case record created on a particular day to change it to resolve.

    Hope this helps

    PG

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