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Customer experience | Sales, Customer Insights,...
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Project Service Resource issue

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Posted on by 242

Hi,

What is Capacity in Show Working Hours in Resource Project Service?

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  • Suggested answer
    Marco.P Profile Picture
    2,405 on at

    Hi,

    capacity is the number of activities a resource can perform in a stipulated time.

    https://docs.microsoft.com/en-us/dynamics365/project-service/faq-allocation-methods

    Hope it helps,

    Marco


    If you've found the answer helpful, please mark it as Verified (by clicking 'Yes' under a suggested answer)

  • Suggested answer
    saurabhtiwarii Profile Picture
    Microsoft Employee on at

    Hey Rocky,

    Capacity for a service or resource defines a limit to the number of activities a resource can perform in a stipulated time. You must set both the capacity of the service and the resources required for the service.

    When you set capacity of a resource and service, the service calendar doesn’t allow booking the resources once they reach their capacity.

    Set the capacity for a service or resource ::

    https://docs.microsoft.com/en-us/dynamics365/customer-service/set-capacity-required-service-resource

    Please mark my comments as answered if this helps. 

    Thanks,

    Saurabh

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