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Suggested answer

+ Button to add new record is not visible in User Subgrid in UCI 9.0 CRM

Posted on by 2,665

Hi All,

I am not able to see + button in subgrid to add new record in UCI 9.0 ,its showing in classic but not in UCI.

Any idea what need to do I have tried in ribbon workbench but not getting any clue.

Thanks,

Jharana

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: + Button to add new record is not visible in User Subgrid in UCI 9.0 CRM

    Hi,

    Could you please check command action properties for add new button.

    Also, if possible please share screenshot to check this issue further.

    Please mark my answer verified if i were helpful

  • Jharana Baliyar Singh Profile Picture
    Jharana Baliyar Singh 2,665 on at
    RE: + Button to add new record is not visible in User Subgrid in UCI 9.0 CRM

    Hi Rawish,

    I have removed all enable rules & display rules from Add New button its visible now & removed all rules from Add existing record button also its working fine but For add new button its not opening record to create means the button only gets visible.

    For Add existing am able to add existing record.

    Thanks,

    Jharana

  • Jharana Baliyar Singh Profile Picture
    Jharana Baliyar Singh 2,665 on at
    RE: + Button to add new record is not visible in User Subgrid in UCI 9.0 CRM

    Hi Rawish,

    Yes its 1:N in Case entity User subgrid is there & checked with Ribbon workbench for User entity by customize command it has 3 enable rules which were Out of box rules . For AddNewRecordFromSubgridStandard  button it has 3 enable rules AppendtoPrimary & Entity Form is enabled & for NewRecordFromGrid button it has ebale rule : IsentityAvailableforuserInMocaOffline & all of IsCore is false.

    Is there anything need to add t visible + button ?

    Thanks,

    Jharana

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: + Button to add new record is not visible in User Subgrid in UCI 9.0 CRM

    Hi Jharana,

    I'm assuming the relationship is 1:N. if yes, it should show up. Is this a custom entity or an out of the box one?

    You can definitely try checking this in ribbon workbench by doing below:

    1. create a solution and put the target entity in it

    2. open it in ribbon workbench

    3. on the subgrid pane , look for +New button and click on customize --> check all enable rules and see if you are meeting all rules.

    if you still feel everything is fine - do verify this in other environment if you have any. Finally raise a microsoft support ticket if you see this consistantly.

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