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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to use new fiel...
Microsoft Dynamics CRM (Archived)

Unable to use new field created for Case Entity as Global Filter in Interactive Service Hub

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Posted on by Community Member

Hi All,

We are trying to use Interactive Service Hub ( ISH ) in our organization for Case Management. I created a new field for Case Entity with Data Type - Single Line of Text and Field Type - Simple. But If I try to use this field as a Global Filter in ISH, I see that the option is grayed out  as shown below : 

New_5F00_Field.PNG

Any suggestions would be helpful.

Regards,

Pradeep

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    I think I found out the issue. It has to do with Data Type of the field. Single line of text is not supported for filter. Thought of sharing in case if it helps someone.

  • Verified answer
    PS Profile Picture
    PS 23,577 on at

    This is not available for Single Line of Text & Multiple Line of Text

  • Verified answer
    TheMarkChristie Profile Picture
    TheMarkChristie 10,328 Moderator on at

    Hi Pradeep

    This is a limitation on ISH - you cannot add Single/Multiline text fields to the global filter at the moment

  • Verified answer
    vikash sharma Profile Picture
    vikash sharma 556 on at

    Hi Pradeep,

    Please go through this post. you will get the IDEA about ISH.

    https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/05/12/interactive-service-hub

    [View:https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/05/12/interactive-service-hub:750:50]

  • Verified answer
    Kishor Kumar Profile Picture
    Kishor Kumar 3,710 on at

    Hi

    you cannot add Single and Multiline text fields to the global filter

  • Community Member Profile Picture
    Community Member on at

    Thanks for all the responses. I kinda figured out that it was not possible after posting the question. Nice blog post Vikash.. Thanks for sharing.

  • vikash sharma Profile Picture
    vikash sharma 556 on at

    Thanks

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