Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) Unable to use new fiel...

Unable to use new field created for Case Entity as Global Filter in Interactive Service Hub

(0) Share

Report

Posted on by Community Member

Hi All,

We are trying to use Interactive Service Hub ( ISH ) in our organization for Case Management. I created a new field for Case Entity with Data Type - Single Line of Text and Field Type - Simple. But If I try to use this field as a Global Filter in ISH, I see that the option is grayed out as shown below :

Any suggestions would be helpful.

Regards,

Pradeep

*This post is locked for comments

All responses (7)

Answers (4)

vikash sharma 556 on at

Like (1)

Report

RE: Unable to use new field created for Case Entity as Global Filter in Interactive Service Hub

Thanks
Community Member on at

Like (0)

Report

RE: Unable to use new field created for Case Entity as Global Filter in Interactive Service Hub

Thanks for all the responses. I kinda figured out that it was not possible after posting the question. Nice blog post Vikash.. Thanks for sharing.
Verified answer

Kishor Kumar 3,702 on at

Like (0)

Report

RE: Unable to use new field created for Case Entity as Global Filter in Interactive Service Hub

Hi

you cannot add Single and Multiline text fields to the global filter
Verified answer

vikash sharma 556 on at

Like (1)

Report

RE: Unable to use new field created for Case Entity as Global Filter in Interactive Service Hub

Hi Pradeep,

Please go through this post. you will get the IDEA about ISH.

https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/05/12/interactive-service-hub

[View:https://community.dynamics.com/crm/b/microsoftdynamicscrmsolutions/archive/2016/05/12/interactive-service-hub:750:50]
Verified answer

TheMarkChristie 10,328 on at

Like (0)

Report

RE: Unable to use new field created for Case Entity as Global Filter in Interactive Service Hub

Hi Pradeep

This is a limitation on ISH - you cannot add Single/Multiline text fields to the global filter at the moment
Verified answer

PS 23,577 on at

Like (3)

Report

RE: Unable to use new field created for Case Entity as Global Filter in Interactive Service Hub

This is not available for Single Line of Text & Multiple Line of Text
Community Member on at

Like (1)

Report

RE: Unable to use new field created for Case Entity as Global Filter in Interactive Service Hub

I think I found out the issue. It has to do with Data Type of the field. Single line of text is not supported for filter. Thought of sharing in case if it helps someone.