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Attachments disappearing

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Posted on by SarahF

Hi all,

We have a number of users who are reporting that when they attach a document to an invoice it disappears after saving and submitting the invoice. Has anyone else experienced this please? And if so, what is the resolution?

Thanks

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Layan Jwei 7,264 Super User 2024 Season 2 on at

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Attachments disappearing

Hi Sarah,

Most probably a permission issue. Try with a sys admin and check. If it works, you can then add the needed permissions to the the roles you are interested in

Thanks,

Layan Jweihan
Please mark this answer as "Verified" if it solved your issue. In order to help others who will face a similar issue in the future
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Waed Ayyad 6,493 Super User 2024 Season 2 on at

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Attachments disappearing

Hi @SarahF ,

1- Did you check the Attachment table?

2- Did you try it from Admin user?

3- If the attachments are deleted then try to add code by extension of the Delete method of Attachment table to check who and when the deletion is happening.

Tell us the result so I can help you better?

Thanks,

Waed Ayyad

Please mark this answer as "Verified" if it solved your issue. In order to help others who will face a similar issue in the future
Kevin Xia Microsoft Employee on at

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Attachments disappearing

Hi,

Can you provide more information (e.g. what are the characteristics of these users, whether this is an occasional situation, etc.) to help us better solve the problem? At this time, the information you have provided is not sufficient to support us in proposing a solution.

Best regards,

Kevin