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Dynamics 365 Community / Forums / Finance forum / Attachments disappearing
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Attachments disappearing

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Posted on by SarahF 31
Hi all, 
 
We have a number of users who are reporting that when they attach a document to an invoice it disappears after saving and submitting the invoice. Has anyone else experienced this please? And if so, what is the resolution? 
 
Thanks
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  • Layan Jwei Profile Picture
    Layan Jwei 6,886 Super User 2024 Season 2 on at
    Attachments disappearing
    Hi Sarah,
     
    Most probably a permission issue. Try with a sys admin and check. If it works, you can then add the needed permissions to the the roles you are interested in
     
    Thanks,
    Layan Jweihan
    Please mark this answer as "Verified" if it solved your issue. In order to help others who will face a similar issue in the future
  • Suggested answer
    Waed Ayyad Profile Picture
    Waed Ayyad 5,197 Super User 2024 Season 2 on at
    Attachments disappearing
    Hi @SarahF ,
     
    1- Did you check the Attachment table?
    2- Did you try it from Admin user?
    3- If the attachments are deleted then try to add code by extension of the Delete method of Attachment table to check who and when the deletion is happening.
     
    Tell us the result so I can help you better?
     
    Thanks, 
    Waed Ayyad
     
    Please mark this answer as "Verified" if it solved your issue. In order to help others who will face a similar issue in the future
     
     
     
  • Kevin Xia Profile Picture
    Kevin Xia Microsoft Employee on at
    Attachments disappearing
    Hi,
    Can you provide more information (e.g. what are the characteristics of these users, whether this is an occasional situation, etc.) to help us better solve the problem? At this time, the information you have provided is not sufficient to support us in proposing a solution.
    Best regards,
    Kevin

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