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Hi,
Is it possible to integrate Microsoft CRM with a CTI application CUCM from Cisco?
If yes what are the options and cost?
Thank you.
Regards,
Maarouf
*This post is locked for comments
Hi Maarouf,
You might want to check out www.cisco.com/.../index.html (CISCO documentation). They would be best to answer your cost related queries.
Apurv Ghai
Hi Apurv,
It looks like their MS connector is end of life since last year.Would you know any partner that is providing a connector for MS CRM and Cisco and that is not a Salesforce.com partner as well?
Thanks,
I'm not too sure about Cisco. But alternatively, you can check http://www.c360.com/cti.aspx. You can search for partners in your vicinity with this link, crm.dynamics.com/.../find-a-partner.aspx.
I don't think we have some MS documentation around this integrations.
Hello Maarouf,
To integrate your Microsoft Dynamics CRM with your Cisco client, I suggest you to use CTI for MS-CRM Integration.
It supports various version of Microsoft Dynamics CRM, including Microsoft Dynamics CRM Online.
About VoIP, this application is compatible with Microsoft Lync and TAPI 2.1/3.0. It can be integrated, for example, with Avaya, Asterisk and, in your case, Cisco.
You can also find a lot of information on the official website www.lambertconsulting.ch/.../CTI_for_MS-CRM_Integration or on this You Tube channel [View:http://www.youtube.com/ctiformscrm]
A trial version of the tool can be downloaded there: www.lambertconsulting.ch/.../Download.aspx.
Thank you Genzai.
Checkout CloudCall Click for Microsoft Dynamics from SYNETY. Enables click to dial and call recording all directly from within CRM.
Works with any phone system whether its analogue or the latest VoIP solution, no additional hardware or software needed
For a free 14 day trial with £10 of call credit click this ink http://bit.ly/10ek52q
Callinize is a great CTI solution that offers integration for Dynamics as well as over 150 more CRM and phone systems. It's easy to set up and will only take a few minutes. You can check out their integrations list here www.callinize.com/.../dynamics
Try to use PowerPhone. Trial also available i think.
www.powerobjects.com/.../powerphone
Mansoor
Have you looked at other CTI applications? Other providers can do the integration you want, and further improve your workflow with automation functionalities and extra features. That's what we do here at Tenfold. We're a certified Microsoft Partner and support Cisco phones. YOu can check out the features we offer on this page: https://www.tenfold.com/integrations/dynamics/cisco
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