web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Service forum / User cannot re-assign ...
Customer Service forum

User cannot re-assign ownership of cases after V9.0 upgrad

(0) ShareShare
ReportReport
Posted on by Community Member

Hello,

Our users are experiencing an issue re-assigning case ownership after the v9.0 upgrade. Their permissions have not changed and they are assigned the correct security role. They can index, search, and select a specific user to assign it to. When they click APPLY, the dialogue box seems to time-out at PROCESSING. The user has to close out of the application entirely. 

processing.PNG

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Its fine since Microsoft resolved their bug. Everything is working now, at least until the next update....

    Thanks for the follow up

    Steve

  • Community Member Profile Picture
    Community Member on at

    Hi,

    Does this issue happen with system admin?

    BR,

    Judy

  • Ben Thompson Profile Picture
    Ben Thompson 6,350 on at

    I know. On my last support call (after 3 weeks and having already fixed the issue myself) I was told that my case had been routed to the wrong queue - which really isn't much of an excuse...

    I do think however there is a need for more haste and less speed at the moment. A lot of the bugs seem to be things that a reasonable automated regression test should be picking up.

  • Community Member Profile Picture
    Community Member on at

    I have and Microsoft remains silent which is why I have resorted to doing something I hardly ever do, go to Microsoft's forum to post. There are several posts emerging on the same exact issues so as long as I know Im not alone I have to hope Microsoft gets their act together. Time is money for any support organization so I would hope they understand that. Even a little communication of they are checking into it is at least something, but I appreciate your response nonetheless though Ben.

  • Suggested answer
    Ben Thompson Profile Picture
    Ben Thompson 6,350 on at

    Those error messages are internal ones. Raise a help request at https://admin.dynamics.com/#

  • Community Member Profile Picture
    Community Member on at

    Dynamics is completely unusable to our company now since Microsoft update from 8.x to 9 and we are a Microsoft Partner also. Was told early last week that there was a bug and it would be resolved but things are worse. These newer issues started at around 6PM EST and our customer care is at a standstill!

    When sending an email from the activities area of any customers case results in an error:

    An error has occurred.

    Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support.

    When trying to assign a case it results in an error:

    Method not found: 'Boolean Microsoft.Crm.Metadata.RuntimeTypeCache.get_IsInitialized()'.

    When trying to resolve a case it results in an error:

    Method not found: 'Boolean Microsoft.Crm.Metadata.RuntimeTypeCache.get_IsInitialized()'.

    Steve Gossett

    iolo technologies, LLC

  • Suggested answer
    Ben Thompson Profile Picture
    Ben Thompson 6,350 on at

    Nothing has changed in that area so raise a support request - it sounds more like a performance issue than anything else. You can now raise support requests at https://admin.dynamics.com/# so it doesn't require sitting on the phone for ages.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Service

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans