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2,095Hi all,
Quick question. I did a minimal copy from production to dev so that the environments match but noted that when I setup a shared inbox queue in dev and test and enable the queue (I still get the notification that I've server side synced my mailbox) it looks like it's not processing the incoming emails and creating cases. I've done the following steps:
- Ensured that the "Convert Incoming Email To Activities" is set to "All email messages"
- Set the queue type to private of which I'm a member of the queue
- Set both incoming and outgoing emails on the mailbox to server side sync and then test and enabled the mailbox. Both says "Success". I also received the email notification that my mailbox has been server side synced.
- Created automatic record creation rule pointing to the queue. It's set to create a case (no conditions specified, just create the case)
- Set the "Create records for email from unknown senders" to yes
- Activated the Record creation rule
- Created a routing rule with a single condition to route all cases with case title containing "Dynamics 365" to route to my original queue. Activated the routing rule.
- Activated the queue and tried to send a test email to the queue's shared inbox.
No emails were processed nor any cases automatically created. The queue looks empty and it seems that the inbox isn't processing the activities. Before the minimal copy down from prod to dev the dev queue was working properly but now it looks like it's not. What could be the problem? Do I need to get the Office 365 Global admin to approve inbox again before I test and enable? If so how come I can test and enable the inbox and get a success message if that's the requirement?
Strange thing is that in the Alerts area of the shared inbox I'm not getting any error messages.
Kind regards,
Michael
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