Workflow Email Notifications not working for some users

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Posted on by Tpee

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Hi All,

Anyone know why workflow email notifications would work for some users and not work for other users?

Everything is setup correctly and the user options setups are similar for User 1 and User 2 but User 2 does not get email notifications when work items (purchase requisitions) are assigned to them for approval. They do get work items on the home page of the D365 environment and are able to action the items but they do not receive email notifications even though the 'send notifications in email' is set to 'yes' on the User options:

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Furthermore, the 'Batch Email Sending Status' does not have any record for User 2 - only User 1 appears on the list to show that the email was sent:

5611.pastedimage1603718495970v1.png

What could be the reason for other users to receive emails and others not while they are all in the same domain and have similar setups? how can I possibly fix the issue?

Please assist.

Thanks for your assitance.

Tpee

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Komi Siabi 13,093 Most Valuable Professional on at

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Hi Tpee,

Is the email address for User2 correct, I mean does it receive mails on a norm ?

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Tpee 120 on at

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Hi Komi,

Correct - User 2 receives emails, we do communicate via email.

We also tested the email from D365 on the below screen and it worked:

The workflow work items however, are not getting sent to the User:

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Komi Siabi 13,093 Most Valuable Professional on at

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Kindly confirm that, the workflow contains an email template and the right emails addresses are specified on the user option for the users.

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Tpee 120 on at

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Hi Komi,

Yes, email template confirmed and correct email addresses have been specified on the the user options.

Like I said, emails are being received by other users while others do not receive emails.

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Gunjan Bhattachayya 35,423 on at

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Hi Tpee,

Is the user disabled in the system? Please check under System admin > Users.

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Tpee 120 on at

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Hi Gunjan,

The User is enabled - the User is able to perform every task in the system.

The only thing they are not getting is email notifications for workflow items.

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Gunjan Bhattachayya 35,423 on at

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Hi Tpee,

Have you tried sending a test mail to this mail Id for user2 From Email parameters form? You can check if mails are being sent to this user's email.

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André Arnaud de Cal... 300,904 Super User 2025 Season 2 on at

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Hi Tpee,

Do both user have the same or different default languages selected for the application? If they are different, check if the workflow setup has instructions and other messages in all languages used by several users.

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Junaid Idrees on at

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Hi Tpee,

Can you please try the following:

1. Delete your User 2 from system

2. Reimport the same user ID

3. Go to User 2 "User options" Then go to Account section and can you make you have selected SMTP/Exchange in the "Email provider ID"

4. Can you also make sure in 'Sender email' field and make sure the same as showing in 'Alias' field.

5. Did you the check the Junk folder of User 2 .

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

If the above suggestion doesn't work, you may check the language preference setup for the users.

If the email template is having language suppose En-GB or EN-US, user having other than the same may not get emails.

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