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ReportWhen I try to create an Interaction Log entry in Navision (2016 version, installed in Spain), specifically when I want to close a To-do by making an interaction log entry, I fill in the first Edit – Create Interaction window and hit Next, but the following message appears:
The Salutation Formula does not exist. Identification fields and values: Salutation Code=’SR.’,Language Code=’ESP’,Salutation Type=’Formal’
If I go to the Edit – Salutation Formulas window (through the customer’s Contact Card and then the salutation drop-down menu) I read that actually Salutation Code is SR. and Language Code is ESP, but Salutation Type is Informal. So I select Formal for the Salutation Code, and then I save everything from there back (Oks, Refreshes). When I try to create the Interaction Log Entry while closing a To-do, and after I filled in again the the first Edit – Create Interaction windw, I click Next the following message appears:
The Salutation Formula does not exist. Identification fields and values: Salutation Code=’SR.’,Language Code=’ESP’,Salutation Type=’Informal’
What is this all about ? it looks like a loop I’m trapped in. Does anybody have a hint, a tip, anything ? I thank you all very much in advance for what you’ll be able to write me. Thank you again.
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