I have done all the setup mentioned in the blog but I am facing few issues:
1. In Dynamics 365 Admin Center even if I have done the setup for all the channels for my org.
in Manage Application page “Omnichannel for Customer Service” is shown as Not Configured.
2. When I hit the generated Twilio inbound URL, it gives error { “statusCode”: 404, “message”: “Resource not found” }.
3. When I login to “Omnichannel Customer Service App”, the presence in the top left corner show “?” instead of the Available status.
Can you please guide me , what I am missing here?
I found the OmniChannel feature very interesting and trying to explore it.